30 days of game time cut short?

EdgeTO Profile Options #1

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Over the weekend, the number of days I had remaining of my 30 days of game time was correct. However, now the days remaining has changed to May 30th, shorting me by several days. That's obviously wrong since I didn't register my key until several days after the start of May (due to my retail shipment from EME taking quite a while to arrive through the U.S. postal service).

Did this incorrect adjustment happen to anyone else? I'm wondering if this is the unintended result of a fix applied to the subscription service (which we all know has been having problems this month).
Keiichi81 Profile Options #2

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I noticed that mine went from "Expires: May 31st, 2012" to "Expires: May 30th, 2012" about a week ago. I wasn't sweating much over 1 day though.
SarahR Profile Options #3

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05-11-2012 DRI*ENMASSE.COM/SUB*orderfind.com MN

Purchase date according to my credit card.

Subscription Expiration: 5/30/2012

According to my account details.
Vyndetta Profile Options #4

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This begs the question, for those with retail purchase receipts, did you have access to your account on the Launch Date of 5/1/2012? If so, then EME is billing correctly. Regardless of when you entered your product code, if you had access, it was merely EME giving you a grace period to enter your code.
Tyranei Profile Options #5

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I also lost several days due to the subscription expired bug? Do I not receive compensation for the days I was not able to play?
Retsopmi Profile Options #6

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Vyndetta on 05/29/2012, 12:01 PM - view
This begs the question, for those with retail purchase receipts, did you have access to your account on the Launch Date of 5/1/2012? If so, then EME is billing correctly. Regardless of when you entered your product code, if you had access, it was merely EME giving you a grace period to enter your code.


This. If you put in a preorder code then they gave you a grace period and regardless your due date shouldn't be the end of the month. Mine still says 4 days.
Slubber Profile Options #7

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2
Friendly
Zdravko Lvl.60
Mount Tyrannas (PVP)
Aman Warrior
Mine is still the same.
ReiKoji Profile Options #8

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Mines was set to expire Jun 3, but now I will check it >.>

The hell, its May 30 now too!
Edited by: ReiKoji about 2 years ago
Tonbbery Profile Options #9

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Day of Purchase: May 06, 2012
Expires: Jun 06, 2012 (7 days)

My problem is after upgrading to the CE my manage subscription option vanished from the Account Overview page. I sent a ticket, waiting on reply.
EdgeTO Profile Options #10

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Vyndetta on 05/29/2012, 12:01 PM - view
This begs the question, for those with retail purchase receipts, did you have access to your account on the Launch Date of 5/1/2012? If so, then EME is billing correctly. Regardless of when you entered your product code, if you had access, it was merely EME giving you a grace period to enter your code.


This is actually not correct, as this question came up during the grace period. EME responded that the 30 days which come with the game purchase did not begin until your retail code was entered.

The grace period actually ended before my box arrived, so I was unable to access the game in the time between.