Cancelling pre-order...could use some assistance

Zodiacrat Profile Options #1

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This is not a bash Tera thread. I like the game; I've just come to realization that I don't "love" the game and decided I'm going to free up my collectors edition and let someone else have it.
I tried to log into my account and view my pre-order order status, but I don't see any information about it anywhere.
I'm not really sure what I need to do to remove it from my account.
Can someone who has cancelled before, or someone who knows the process tell me what I need to do to cancel mine?
Thank you.
PureCellulite Profile Options #2

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Neutral
Im.Your.Babysitter Lvl.60
Mount Tyrannas (PVP)
Elin Lancer
Contract support

Cya :)
Skan Profile Options #3

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Really? Couldn't figure out how to just click on the support button up top? Had to make a thread on public forum about canceling your preorder?
Foxyshazam Profile Options #4

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You can find everything you need to know here, and the accompanied links. Sorry to see you go, hope you at least had fun.

https://tera-support.enmasse.com/app/answers/detail/a_id/241/kw/cancel
Boojeah Profile Options #5

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QUICK!!
Mash the buy collector's edition button!!