Can't turn off automatic billing

Catatonic Profile Options #21

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4
Revered
Catatonic Lvl.60
Mount Tyrannas (PVP)
Castanic Priest
I submittied a ticket. The reply was dated on the 5th, I didn't get to read it until the 9th. I think there is something messed in the ticket system.
Lunaus Profile Options #22

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-2
Hostile
Lunaus Lvl.28
Celestial Hills - Roleplay (PVE)
Castanic Mystic
:/ I'd like to cancel automatic billing as well, the game doesn't seem as fun as it was before. They should've had their billing options finalized before even releasing pre-orders.
Tatersaladin Profile Options #23

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Neutral
well there's 2 weeks left in this month. You have some time, not a lot but some. Check it daily. I agree this seems frustrating, but if you on your computer once a day its not hard to check in and see if it gets fixed. I am relying on faith and faith alone that EME isn't going to try and screw hundreds of players out of their own money.

Patience is a virtue. No one has been charged "yet", so stay calm and keep your eyes on the webpage for updates.

If/when EME gets this fixed and you still get charged than you have a true right to complain, or blame yourself for not keeping up to date with your own responsibilities. That's not to say EME has an excuse to charge your account freely, but it is your account and it is yours to take care of.

Tatersaladin Profile Options #24

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Neutral
Lunaus on 05/16/2012, 08:46 PM - view
:/ I'd like to cancel automatic billing as well, the game doesn't seem as fun as it was before. They should've had their billing options finalized before even releasing pre-orders.


Are we playing the same game?
Lunaus Profile Options #25

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-2
Hostile
Lunaus Lvl.28
Celestial Hills - Roleplay (PVE)
Castanic Mystic
Tatersaladin on 05/16/2012, 09:13 PM - view
Lunaus on 05/16/2012, 08:46 PM
:/ I'd like to cancel automatic billing as well, the game doesn't seem as fun as it was before. They should've had their billing options finalized before even releasing pre-orders.


Are we playing the same game?


:P I'm sorry people don't have the same opinions as you, but yes I was but I am no longer interested or captivated with the games combat/design.
Rahyefial Profile Options #26

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Neutral
totallo on 05/12/2012, 04:27 AM - view
I had the same issue. But after a bunch of tries it eventually changed it to manual.


HOW? IVE BEEN DOING SO FOR OVER 1N HOUR over 100 clicks and tries, and still nothing.
ReiKoji Profile Options #27

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Neutral
Rahyefial on 05/22/2012, 06:11 PM - view
totallo on 05/12/2012, 04:27 AM
I had the same issue. But after a bunch of tries it eventually changed it to manual.


HOW? IVE BEEN DOING SO FOR OVER 1N HOUR over 100 clicks and tries, and still nothing.


http://tera-forums.enmasse.com/forums/general-discussion/topics/RE-How-to-cancel-subscription-WITH-MORE-INFO
Leafcore Profile Options #28

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Neutral
I put in a ticket. they cancelled my sub in 1 day.

Why are you guys sitting here and whining....
Burstlee Profile Options #29

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Favorable
I liked how they called ReiKoji's thread a "goodbye thread".

Some people just don't want auto-renewal on, I like paying month by month.

Anyway, if you can't stop automatic billing no matter how much you try, just ask customer support to do it.
roscuro987 Profile Options #30

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Neutral
its a shame, that a simple feature can cause so much stress...
Edited by: VelikaNightWatch about 1 year ago