En Masse Closed for Thanksgiving

Araya Profile Options #1

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Eme-title Customer Support Mgr
The En Masse office will be closed on Thursday, 11/27 for the Thanksgiving holiday. We will continue to monitor the servers in the event something happens, however support chat will not be available and tickets will be answered the following day.

To all our friends in the U.S., Happy Thanksgiving!
KumaMaster Profile Options #2

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Thank you. Happy Thanksgiving to you as well.
xDeathx Profile Options #3

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-2
Hostile
Scarhearth Lvl.65
Tempest Reach (PVE)
Elin Berserker
Happy Thanksgiving!
Kawaguchi3 Profile Options #4

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Did u guys close on thanksgiving in the past years as well?
counterpoint Profile Options #5

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Kawaguchi3 on 11/25/2014, 07:46 PM - view
Did u guys close on thanksgiving in the past years as well?

I'm pretty sure they've always closed support for holidays, including Thanksgiving and Christmas.
Ghost915 Profile Options #6

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Aww, you're so cute to let us know ; ^ ; Thanks!
TheKings Profile Options #7

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Have a nice one Tera Team.
Segior Profile Options #8

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Ye nice why too help ppl that have problems with starting tera bc of yesterday maintance
counterpoint Profile Options #9

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Segior on 11/26/2014, 01:26 AM - view
Ye nice why too help ppl that have problems with starting tera bc of yesterday maintance

I'm sure they'll try to process as many tickets as possible before the holiday, because they won't want a backlog when they return either, so I would make sure to get your ticket in. There's also a lot of info and things to try in this thread:

http://tera-forums.enmasse.com/forums/general-discussion/topics/System-Error-After-the-today-25112014-update
Araya Profile Options #10

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Eme-title Customer Support Mgr
Segior on 11/26/2014, 01:26 AM - view
Ye nice why too help ppl that have problems with starting tera bc of yesterday maintance


I didn't see an open ticket from you in our queue, but if you are having any problem following yesterday's maintenance, please let me know and we'll be sure to help you today!
Edited by: Araya over 3 years ago