Hello all my friends .After 7 hours in the support line cue And two hours talking to a customer support person I have some information for you.

There are two Major problems plaguing people.

1. People weren't given the play time included in their innitional purchase of 30 days.
2. People outside of Ammerica cannot make an active subscription and get a failed attempt on their account page.

After a very long convo with customer support I have discovered they have a fix for both and are just waitinng to implement the fix.

My subjection is this though I am sure not everyone will want to wait 7 hours to get onto customer support those people who can't access their account call cs and get them to put 6 days play time on your account so you can play until they fix the issue.

The cs guy I spoke to was very helpful even though I was in a foul mood from waiting 7 hours.

The rep told me they have a fix about 10 hours ago. I believe in America, this is called lip service.

Quote: Lebhammer on 05/05/2012, 07:29 PM - view

+1

i still cant log in and my live chat said there is no fix and no eta on one and i havent got any play time i just tried 5 min ago and got kicked

i have had no issues what so ever with my account. I have a free 30 days of play time left and I am not happy with eme right now just because all i see on these forums are people not being able to log in. I do understand they are working on the issues, but i still fill this shouldn't have even happened.

I was prepared for about any issue out there that would happen. Servers crashing, mass hacking, other random bugs and [filtered]ches. But I really am feeling that EME is just dropping the ball on this one and I'm about ready to hang up my EME fanboy belt and move on all together.