I honestly think it's pretty unfair, when I called CS a few minutes after the servers went live they said that it would be 30 minutes....it's been nearly 4 hours and it still isn't fixed. I have been prepping to compete for Prime and this is really frustrating, knowing almost everyone I play with is 3+ levels ahead of me (with 3 hours of play time, even counting maint. outages)...and I can't even get in yet....I know it's not directly the fault of En Masse, but it seems like they could do mass email a code that gives a few days play time....or take the servers down until it's fixed (rollbacks?)...I know it's not fair to the people that are playing, but it sure as hell isn't fair to the people who aren't able to play and have been waiting for months either. This was important to me and I'm frustrated.

Quote: Tempestes on 04/30/2012, 05:15 PM

Well, I submitted a ticket, am on HOLD in live chat, and on HOLD on the telephone. They said 12 min ..... not holding my breath.

Quit being dramatic, it doesn't do anything other than make you come across as a child stomping their feet in public because their parents won't let them get a toy.

It Just irritates me that we bought straight from the company on good faith and allowing En Masse to make 100% return due to going through their site rather than the 20% loss for new products sold through a Third Party and this is how it has turned out for us....Lameness but I guess better now then later down the road

Quote: Kalopsia on 04/30/2012, 04:37 PM

"I was having the same issue about the expired subscription, and I had preordered the Standard Edition at GameStop. I was waiting in the queue when I just decided to do this.

I went into my account page and selecting the "Grace Period for Preorder Users" link to the right. This link didn't work for me before, basically saying I didn't have an eligible account. But now it works for me.

I selected "TERA" and then hit submit, and it said "Complete." My subscription now changed to "until May 3rd." I'm able to launch the game now.

Hope this helps anyone else. If not, then... sorry."


This is the answer. I am now online. Goodluck.

Just to let people know.. this worked for me also!

Quote: nanami on 04/30/2012, 05:21 PM

Quote: Kalopsia on 04/30/2012, 04:37 PM

"I was having the same issue about the expired subscription, and I had preordered the Standard Edition at GameStop. I was waiting in the queue when I just decided to do this.

I went into my account page and selecting the "Grace Period for Preorder Users" link to the right. This link didn't work for me before, basically saying I didn't have an eligible account. But now it works for me.

I selected "TERA" and then hit submit, and it said "Complete." My subscription now changed to "until May 3rd." I'm able to launch the game now.

Hope this helps anyone else. If not, then... sorry."


This is the answer. I am now online. Goodluck.

Just to let people know.. this worked for me also!

This temporary fix does work, but only if you've gotten the Physical copy, The Grace Period link doesnt appear for anyone who bought Digital.

Quote: Fatwa on 04/30/2012, 05:17 PM

Quote: Tempestes on 04/30/2012, 05:15 PM

Well, I submitted a ticket, am on HOLD in live chat, and on HOLD on the telephone. They said 12 min ..... not holding my breath.

Quit being dramatic, it doesn't do anything other than make you come across as a child stomping their feet in public because their parents won't let them get a toy.

STFU Fatwa, is that dramatic enough?