Expired subscription?

Astarte300 Profile Options #821

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the clock is ticking, and I'm still not playing, first I get error 500 and now that "Subscription not found or has expired", I know, when I go to play the game to pay. because it follows with errors that impede
Cyntrix Profile Options #822

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So... has anyone been able to get this resolved via ticket or live chat? I purchased a downloadable copy + 3mo sub and then had it expire this morning. Currently 199 in the chat queue but wondering if an agent is just gonna say "sorry, we're trying to fix it ASAP!"
Edited by: Cyntrix about 1 year ago
LexiLu Profile Options #823

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Cyntrix on 05/03/2012, 11:46 AM - view
So... has anyone been able to get this resolved via ticket or live chat? I purchased a downloadable copy + 3mo sub and then had it expired this morning. Currently 199 in the chat queue but wondering if an agent is just gonna say "sorry, we're trying to fix it ASAP!"


No, I haven't been able to get this resolved. If one more person tells me I need to talk to support I'm going to lose my mind. I've queued THREE times because it appears as though some people are actually being helped that way and everything I've seen from EME says to contact support. And EVERY TIME I am told there is nothing they can do. I guess I'm not one of the lucky ones.
extelion Profile Options #824

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so my account just expired and i didnt get the 30 days free just 1 day like everyone else >< and like everyone said they are having problems so im expecting once this is fix we get our free 30 days? or do i have to set up a credit card info first to get the 30 days free?
Cyntrix Profile Options #825

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LexiLu on 05/03/2012, 11:49 AM - view
No, I haven't been able to get this resolved. If one more person tells me I need to talk to support I'm going to lose my mind. I've queued THREE times because it appears as though some people are actually being helped that way and everything I've seen from EME says to contact support. And EVERY TIME I am told there is nothing they can do. I guess I'm not one of the lucky ones.


Yikes, that is awful. Based on this thread and similar ones at other forums, this is obviously a widespread issue and an all around Big Deal. En Masse seems like a smart company -- why haven't they just done a mass access credit of a few days to give them some breathing room to resolve the problem?
CarlSagan Profile Options #826

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Don't worry guy, Carl Sagan has your back! I'm number 35 in queue
LexiLu Profile Options #827

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Get 'em Carl!
Wobbly Profile Options #828

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extelion on 05/03/2012, 11:50 AM - view
so my account just expired and i didnt get the 30 days free just 1 day like everyone else >< and like everyone said they are having problems so im expecting once this is fix we get our free 30 days? or do i have to set up a credit card info first to get the 30 days free?


Actually I want the 30 days I PAID for. Since when was there a free 30 day option? Pretty sure we all had to drop at least $50 for the game.
Just because we haven't yet set up our renewal method for when the limited amount of game time that comes with paying for the game runs out, doesn't mean that we can't get that time.

The whole purpose of the golden whatever skins is to try and persuade us to part with some more cash before we've seen if there's really going to be any desire to continue after we've all been at cap for a bit.

Hopefully it's fixed very soon, it's already an act of congress to squeeze some time in when I can given that I usually have a half an hour wait each time I log in to play.
Cyntrix Profile Options #829

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Wobbly on 05/03/2012, 12:09 PM - view
Actually I want the 30 days I PAID for. Since when was there a free 30 day option? Pretty sure we all had to drop at least $50 for the game.
Just because we haven't yet set up our renewal method for when the limited amount of game time that comes with paying for the game runs out, doesn't mean that we can't get that time.

The whole purpose of the golden whatever skins is to try and persuade us to part with some more cash before we've seen if there's really going to be any desire to continue after we've all been at cap for a bit.

Hopefully it's fixed very soon, it's already an act of congress to squeeze some time in when I can given that I usually have a half an hour wait each time I log in to play.


Amen. No way in hell that $50-$60 charge is just for the privilege of getting to pay even MORE money for a subscription.
Minea Profile Options #830

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We are actively working on this and we are aware of your concerns, everyone who's purchased TERA gets and will get the 30 days free and we will refund any mischarges.
Edited by: Minea about 1 year ago