The latest information is that we are working to resolve all issues for everyone. We have a long support team queue because we are trying to fix everyone's issues. If you've purchased TERA, you will get the 30-day free, if there are any mischarges, we will refund them.

And we understand that folks are frustrated, but that does not excuse rude behavior on the forum. See Terms of Service and official TERA forum rules about being civil and respectful to everyone, as following them is a mandatory requirement to post on the forum.

Quote: Minea on 05/03/2012, 05:29 PM

The latest information is that we are working to resolve all issues for everyone. We have a long support team queue because we are trying to fix everyone's issues. If you've purchased TERA, you will get the 30-day free, if there are any mischarges, we will refund them.

And we understand that folks are frustrated, but that does not excuse rude behavior on the forum. See Terms of Service and official TERA forum rules about being civil and respectful to everyone, as following them is a mandatory requirement to post on the forum.

if we sit in chat support are they guaranteed to fix us?

Found a solution to workaround the awful CS here and getting acconuts working.

Have been on hold for over 2+ hours, been in live chat for 5+ hours a time only to get NO AGENT AVAILIBLE BS

So i by accident found solution myself

NOTE this is NOT exploiting anything just a stupid linking system on the Tera site

Step 1. LOGOUT of account, will not work if logged in.
Step 2. go to http://store.enmasse.com/store/tera/en_US/html/pbPage.Subscription_Page/teraID.MTYxMTE4Nw__?resid=T59-3QoHArEAAAPHr8UAAAAL&rests=1336073133009
Step 3. Select sub plan even if you already have (this does not charge card, proof is on my account its still saying free trial and renewal on june 2nd)
Step 4. click proceed or buy, whatever you then wll be asked to login in.
Step 4 log in in link given.
Step 5 Checkout.
Step 6 Play

Quote: Nazzeus on 05/03/2012, 12:40 PM

Found a solution to workaround the awful CS here and getting acconuts working.

Have been on hold for over 2+ hours, been in live chat for 5+ hours a time only to get NO AGENT AVAILIBLE BS

So i by accident found solution myself

NOTE this is NOT exploiting anything just a stupid linking system on the Tera site

Step 1. LOGOUT of account, will not work if logged in.
Step 2. go to http://store.enmasse.com/store/tera/en_US/html/pbPage.Subscription_Page/teraID.MTYxMTE4Nw__?resid=T59-3QoHArEAAAPHr8UAAAAL&rests=1336073133009
Step 3. Select sub plan even if you already have (this does not charge card, proof is on my account its still saying free trial and renewal on june 2nd)
Step 4. click proceed or buy, whatever you then wll be asked to login in.
Step 4 log in in link given.
Step 5 Checkout.
Step 6 Play

Although I could do without the lip being given, this solution worked for me. I did it without logging out and applied the three month recurring. No charge on my card, instantly reactivated my account. Says that payment is due June 2nd.

Quote: Bolillo on 05/03/2012, 06:05 PM

Quote: Nazzeus on 05/03/2012, 12:40 PM

Found a solution to workaround the awful CS here and getting acconuts working.

Have been on hold for over 2+ hours, been in live chat for 5+ hours a time only to get NO AGENT AVAILIBLE BS

So i by accident found solution myself

NOTE this is NOT exploiting anything just a stupid linking system on the Tera site

Step 1. LOGOUT of account, will not work if logged in.
Step 2. go to http://store.enmasse.com/store/tera/en_US/html/pbPage.Subscription_Page/teraID.MTYxMTE4Nw__?resid=T59-3QoHArEAAAPHr8UAAAAL&rests=1336073133009
Step 3. Select sub plan even if you already have (this does not charge card, proof is on my account its still saying free trial and renewal on june 2nd)
Step 4. click proceed or buy, whatever you then wll be asked to login in.
Step 4 log in in link given.
Step 5 Checkout.
Step 6 Play

Although I could do without the lip being given, this solution worked for me. I did it without logging out and applied the three month recurring. No charge on my card, instantly reactivated my account. Says that payment is due June 2nd.

I'm almost certain you're going to be charged after the 30 day free is done.

This game is probably not real. They put up a bunch of videos online and then waited for a cash grab. The game does not exist we are all screwed.