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FAQ: Beta plan, feedback and character wipes!

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Tera_eme1_104x104

Senior Producer

#1

I know that everyone has a ton of questions around our beta schedule and in particular our decision for not wiping after open beta. Let me assure you we have put a great deal of thought behind this entire plan. Our goal is to make TERA the best possible experience. We took a step back from other MMO launches and identified things that went wrong and how we could do it better. Below is a list of items we believe our plan improves on.

The feeling of playing a character you know will be wiped -- it sucks.

  • We want playing TERA to mean something, we want you to connect to your community, your character and your world. With an impending wipe this is near impossible. With open beta we want players to start playing TERA for real -- not for trial or beta purposes. For all those wanting TERA to launch earlier, this is your answer, we are opening the doors for playing the live version of TERA in early April!
  • But why are you wiping closed beta?
  • -Our open beta will make major changes to the starting experience that have been in the works for some time now. We want you guys to experience the changes all of your focus group and beta testing feedback has given us.
  • We strongly believe trying TERA will make you a believer of our innovative combat system and that our open beta will allow for this. Knowing you can purchase TERA and keep moving right along with your same character is a big incentive.


I sure hope they fix all those issues in beta for launch!

  • Development in MMO’s takes TONS of time. There is a myth that games will have a magic patch at launch that fixes all of the beta issues -- and this just isn’t the case. We plan updates months in advance and know the content that is heading to us.
  • Will we take feedback from the betas??
  • -Of course! Starting with closed beta we are treating every player as a paying customer and that their feedback matters. Each event will work on tweaking short term issues and planning for long term content shifts.
  • We will address short term items in between beta and launch but long term feedback will be prioritized into our content update schedule.
  • We have a dedicated team at Bluehole standing by to address western needs. Gone are the days for games from the east not having the development team attention and dedication to our market. What we change and tweak will be determined by us -- not by what update plan another market is on.


What server are we playing on at launch?

  • Pre-order customers are the FIRST to reserve both their server and name with our pre-character creation.
  • -This event will take place between closed beta and open beta and allow anyone who pre-ordered the game to select a server and create a character with a name of their choice. We will be limiting this to 1 character created.
  • -We will take a look at the open beta inactive accounts a few months after launch and decide if we need to reset their names. We have the tools to do this in place already.
  • -As a side note TERA has a unique naming convention to allow for more unique names. You can add in two periods
    • (not sequentially) to your name to create names like. Godfry.The.Almighty or Certain.Death. This gives a TON more variety of names.
  • We are trying to give around a week’s time for pre-character creation so that you and your guild have plenty of time to find a server to settle into, it will be possible to create, delete and re-create on a new server if some of your friends joines late.


Queue times and unbalanced server populations!

  • This process has huge benefits for balancing servers and planning of resources.
  • -This event will be key in limiting your queue times and ensuring healthy servers going forward.
  • This balance is the main reason we will limit players to creating one pre-creation character.


If you have further questions please let ask and I will do my best to answer.
Edited by: knoxxer 3 months ago - Reason: oops
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25_104x104

#2

This, this is why En Masse is awesome. Great communication Knoxxer!
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Human_face_avatar_104x104

#3

So you're aware, the first part of your post claims you're doing a wipe after the open beta instead of doing it after the closed beta.

Thought I'd point it out.
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#4

knoxxer on 2012-02-07 21:09:43 UTC
-We will take a look at the open beta inactive accounts a few months after launch and decide if we need to reset their names. We have the tools to do this in place already..


Will we get the option of renaming already progressing characters once this happens?

Will this practice carry over for future in-active accounts?
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Tera_eme1_104x104

Senior Producer

#5

dersephy on 2012-02-07 21:16:56 UTC
So you're aware, the first part of your post claims you're doing a wipe after the open beta instead of doing it after the closed beta.

Thought I'd point it out.


Thanks it was only one of the most critical points I was talking about. *facepalm*
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Tera_av_vizid_104x104

#6


Thank you, Knoxxer, for this post. The taken names by people who never buy was my only slight concern with the Open Beta not having a wipe, so I am comforted that you folks at least have that being considered.




dersephy on 2012-02-07 21:16:56 UTC
So you're aware, the first part of your post claims you're doing a wipe after the open beta instead of doing it after the closed beta.

Thought I'd point it out.


Hrm, where? I don't see anything amiss there.
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#7

knoxxer on 2012-02-07 21:21:14 UTC
dersephy on 2012-02-07 21:16:56 UTC
So you're aware, the first part of your post claims you're doing a wipe after the open beta instead of doing it after the closed beta.



Thought I'd point it out.




Thanks it was only one of the most critical points I was talking about. *facepalm*


Sort of makes you wish there was an edit button, doesn't it? Haha.
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#8

dersephy on 2012-02-07 21:24:38 UTC


Sort of makes you wish there was an edit button, doesn't it? Haha.

But he DOES have one, the cheater.. >.>
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Tera_av_vizid_104x104

#9

I was gonna say... darn special powers! /grumble
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Tera_eme1_104x104

Senior Producer

#10

Just one of the many perks.
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