We believe that the "Subscription Not Found or Expired" error has been resolved for the majority of players affected by it. If you were seeing it, you should now find that the 30 days of game time included with buying TERA is reflected appropriately on your En Masse account page.

If you're still seeing this error, here are ways to resolve it:
• If you're playing on a trial account (from a Closed Beta Test code, Open Beta Test code, or Head Start code), you will need to purchase TERA and set up a subscription.

• If you've purchased TERA from a retailer other than the En Masse store, you must enter your game code and also set up a subscription on the En Masse store.

• If you've purchased TERA from a retailer other than the En Masse store and have not yet received your game code, please contact the retailer.

• If you've purchased TERA, applied your game code, and set up your subscription, and are still seeing this error, please contact our Support Team.

Thank you for your patience!

Hmm, been getting error code 7 for the last couple of days. They charged my CC 14.99 and haven't refunded it yet. If not fixed in a few days, will just have to dispute it.

I can't even set up a subscription [sadly]. I get a "Payment authorization failure" error, when I'm 100% that the information I enter is valid [and there's more than enough charge on the card].

I've heard that people outside of the US [when attempting to subscribe] get flagged by Digital River's system as fraudulent. Since I'm from Canada, could this be the reason?

Either way, I sent in a ticket yesterday. Here's hoping I hear from them soon [my game time ends later tonight, so I'd really like to complete the subscription process]!