Currently we are seeing a few folks with a delay in the game key being applied to the accounts after purchasing TERA. We are actively working on this issue so it may be resolved before you realize the delay. However, if you don't see TERA available to download in your account after 2-3 hours after purchasing it, be sure to submit a ticket to our Support team! They will make sure to get you set up so that you can start downloading the client as soon as possible.

Also, the store itself is working properly and there is no need to retry or re-purchase TERA. If you have placed multiple orders, please contact our Support team.

You guys rock.

Minea any idea about cards being declined? Our guild (Australians / New Zealanders) have had heaps of trouble and Digital River does not even seem to care or want to help.

Potentially loosing a LOT of customers here as its not just Oceanics from my guild.

Quote: Grishnakk on 2012-02-23 22:42:36 UTC - view

They can't give you an invoice without payment going through yes?

They are not accepting your friends are getting rejected when attempting to purchase?

Submit a ticket, they are looking into it. I started one and they were kind enough to fix my account :)

Shew, had me worried there.
Glad to see it's already being taken care of.
Just gotta wait for my response now :)

Sweet, everything was resolved and I'm currently downloading the game through the launcher!

Thank you Laura “Harmonia” from EME Customer Support.

Really quick support. I submitted a ticket and they fixed my account in under an hour. If only other game companies were this efficient!

Hope they get to my ticket! I'd like for my download to be ready to play tomorrow.

As expected gogogo enmasse :3