Having an Issue with Purchasing TERA?

Xivectro Profile Options #41

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Yes, this is so amateur. At the VERY least i should be able to review all my purchases straight from the website, but no.

This is my first time dealing with TERA as i was excited to hear about Beta. Having missed the first one. Now I'm not sure if i want to even bother.
At this rate I'm seriously just going to go be bored in FF14. At least i can play that Game (errr Beta, lulz).

I understand they might be having overflow, but if they can't even handle this, they need to just stop & delay the game. They are not ready.
Kryous Profile Options #42

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Still have not recieved an answer to my ticket I submitted 22 hours ago
Crazyeye Profile Options #43

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I'm in the exact same situation, pre-ordered last night hoping to get a jump on download and be ready to play beta all weekend long right? Wrong! Submitted ticket over 3 hours ago, not even a generic auto response yet. Funny how the debiting funds software is working without a hitch. Depending on how this situation plays out will be the deciding factor if I play this game. Don't let me down En Masse!......please. If I don't get to play by tonight I fear I will be too distraught to let you in my life again.
Xivectro Profile Options #44

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Kryous on 2012-02-24 18:21:33 UTC - view
Still have not recieved an answer to my ticket I submitted 22 hours ago
This is making me emo, i need to go be emo for awhile (lmao). I'll check back in an hour since it'll be closer to start time.
Deece Profile Options #45

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Xivectro on 2012-02-24 18:18:53 UTC - view
Yes, this is so amateur. At the VERY least i should be able to review all my purchases straight from the website, but no.

This is my first time dealing with TERA as i was excited to hear about Beta. Having missed the first one. Now I'm not sure if i want to even bother.
At this rate I'm seriously just going to go be bored in FF14. At least i can play that Game (errr Beta, lulz).

I understand they might be having overflow, but if they can't even handle this, they need to just stop & delay the game. They are not ready.



+1
Gr0und3d Profile Options #46

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Honestly I don't think it's an overflow problem. Yesterday was the first time this problem occurred (to my knowledge). Do you think there were more transactions yesterday vs the first day of pre-order?

edit: I pre-ordered first day and have had absolutely no issues.
Edited by: Gr0und3d about 1 year ago - Reason: what
Aurelin Profile Options #47

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Xivectro on 2012-02-24 18:18:53 UTC - view
Yes, this is so amateur. At the VERY least i should be able to review all my purchases straight from the website, but no.

This is my first time dealing with TERA as i was excited to hear about Beta. Having missed the first one. Now I'm not sure if i want to even bother.
At this rate I'm seriously just going to go be bored in FF14. At least i can play that Game (errr Beta, lulz).

I understand they might be having overflow, but if they can't even handle this, they need to just stop & delay the game. They are not ready.


This is a beta,, and it is for working the bugs out... My only qualm is that the beta that I feel I paid to participate in only lasts 60 hours every other weekend, and I might lose a big chunk of that playtime,,, or all of it. =/
Quus Profile Options #48

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I wish they just would actually respond...its been awhile since I filed my ticket.
Gr0und3d Profile Options #49

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Aurelin on 2012-02-24 18:28:46 UTC - view


This is a beta,, and it is for working the bugs out... My only qualm is that the beta that I feel I paid to participate in only lasts 60 hours every other weekend, and I might lose a big chunk of that playtime,,, or all of it. =/


Actually, you bought the game, not the beta. You just so happen to buy it early enough to also be let into beta.

edit: unfortunately, you also bought the game at the right time that they are experiencing a bug... :(
Edited by: Gr0und3d about 1 year ago
Envec Profile Options #50

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Preordered collectors eddition last night still nothing :(
Edited by: Envec about 1 year ago