Having an Issue with Purchasing TERA?

Jemila Profile Options #51

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I am awake again.

I find it so weird you guys have trouble with your tickets.

They must have hours of operation, I don't know why that strikes me as odd but it has to be why.

Look at the time frames of my tickets and the replies! Heck I even had a silly conversation that was answered quickly.


Sorry I link images in imgur, to big to embed in reply ^^


Anyhow the support team must not be 24/7
Edited by: Jemila about 1 year ago
Xivectro Profile Options #52

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Gr0und3d on 2012-02-24 18:39:33 UTC - view
Aurelin on 2012-02-24 18:28:46 UTC


This is a beta,, and it is for working the bugs out... My only qualm is that the beta that I feel I paid to participate in only lasts 60 hours every other weekend, and I might lose a big chunk of that playtime,,, or all of it. =/


Actually, you bought the game, not the beta. You just so happen to buy it early enough to also be let into beta.

edit: unfortunately, you also bought the game at the right time that they are experiencing a bug... :(


^ this.

But i'm still raging regardless, lol.


Either way, i just need to start downloading the client. Can anyone provide a link or torrent? Guess i'll find out if everything is working once i hit the "play" button.
Envec Profile Options #53

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Jemila on 2012-02-24 18:45:17 UTC - view
I am awake again.

I find it so weird you guys have trouble with your tickets.

They must have hours of operation, I don't know why that strikes me as odd but it has to be why.

Look at the time frames of my tickets and the replies! Heck I even had a silly conversation that was answered quickly.

http://i.imgur.com/Tbeip.png
http://i.imgur.com/FYdHK.jpg

Sorry I link images in imgur, to big to embed in reply ^^


Anyhow the support team must not be 24/7


Lend me your account to predownload please :P
Aurelin Profile Options #54

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[quote name='Gr0und3d' at='2012-02-24 18:39:33 UTC'][quote name='Aurelin' at='2012-02-24 18:28:46 UTC']

Actually, you bought the game, not the beta. You just so happen to buy it early enough to also be let into beta.

edit: unfortunately, you also bought the game at the right time that they are experiencing a bug... :([/quote]

Meh, I wouldn't have pre-ordered if there was no guarantee to get into the CBT. So I and probably many other people bought the game /w the expectation to play in 'all closed betas', as advertised. If this issue persists through all of this CBT I could have just waited another 2 weeks to buy the game. Or not buy it at all.
Chager Profile Options #55

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Hey everyone,

Minea posted a thread here with info about this:

http://tera-forums.enmasse.com/forums/general-discussion/topics/Check-Your-Email-for-PreOrder-Issues

Keep checking back on the thread above for updates. The TLDR is that everyone that pre-ordered through our En Masse Store but didn't receive a code will be getting one via email before 12p PST.

Thanks!
-Chager
Jemila Profile Options #56

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Try this.....

http://download.enmasse.com/TERA-Setup.exe

It is the link to my launcher, that url is totally generic and doesn't have any temp security protocol url elements in it.


Perhaps it will stop you once you try to sign in the launcher but give it a go anyhow ^^*
Gr0und3d Profile Options #57

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Jemila on 2012-02-24 19:28:00 UTC - view
Try this.....

http://download.enmasse.com/TERA-Setup.exe

It is the link to my launcher, that url is totally generic and doesn't have any temp security protocol url elements in it.


Perhaps it will stop you once you try to sign in the launcher but give it a go anyhow ^^*


Thank you Jemila for the link. Unfortunately without have a game code tied to their account, the launcher is as far as they can go. There is only 25gigs of other stuff to get later :p
Jemila Profile Options #58

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Gr0und3d on 2012-02-24 19:30:40 UTC

Thank you Jemila for the link. Unfortunately without have a game code tied to their account, the launcher is as far as they can go. There is only 25gigs of other stuff to get later :p






I tested giving you guys a one of my accounts to start downloading as well, all my emails are separate with different passwords and security questions that don't connect anything. Also I could afford a few lost bucks to help some friends out, but it was a no go.

Turns out they already have IP shifting detection sensitive enough that a internal IP change triggered a "check your email for security code"

It must record mac address tied to your current internal IP on a hardware level.

I considered uploading a torrent for you to stream off me but I only have 3mb/s upload line speed, the client is 24gig and it would probably take longer then when they get to work and fix this for you and let you download from them.

Sorry guys, I tried.
Edited by: Jemila about 1 year ago
Jemila Profile Options #59

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Just confirming that I am in beta using the temp assigned trial access accounts,

here is hoping they answer your tickets soon and get you this status.
Siigari Profile Options #60

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I don't have a key, no email or anything. I have paid!
Edited by: Siigari about 1 year ago