Chager
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Hey all,
I know some folks have been experiencing queues, specifically on our PvP servers and I want you to know we are not ignoring the problem. We have a lot of analytics and data that we've been constantly looking at. Here are some of the things we're seeing
Queues on PvP servers:
• Valley of Titans has a large queue with a wait time from 2-3 hours. Folks are getting in (we've got internally people that got in through the queue in under 2 hours and yes they were legit!) but its slow because this is a popular server
• Jagged Coast has a moderate queue of roughly one hour. Though not as popular as VoT, it is close.
• Basilisks Craig has a small queue with roughly a 15-20 minute wait time.
No other servers currently have queues. As you can see the PvP servers are very popular, but the character distribution and players wanting to play on them is skewed. There are spots open on both JC and BC that are a much smaller wait time than VoT, and we encourage folks to go there to even out the queues.
We know just 'going there' isn't possible or preferred for people who have invested time in characters on VoT. To help alleviate that we will be having free character transfers starting Monday 4/30. The details can be found here:
http://tera.enmasse.com/news/posts/tera-server-transfers-available-at-launch
We know that queues are frustrating; we are experiencing the same pains you are here in the office (we don't get special privileges). This is part of the pain of an initial surge of players at launch and we fully expect this to even out over the next few days. In the mean time we hope that by either creating characters on lower queue servers or transferring your existing character to another server on Monday will help with the stress and frustration of queues and get you in and kicking the crap out of BAMs in no time.
Thanks,
-Chager
I know some folks have been experiencing queues, specifically on our PvP servers and I want you to know we are not ignoring the problem. We have a lot of analytics and data that we've been constantly looking at. Here are some of the things we're seeing
Queues on PvP servers:
• Valley of Titans has a large queue with a wait time from 2-3 hours. Folks are getting in (we've got internally people that got in through the queue in under 2 hours and yes they were legit!) but its slow because this is a popular server
• Jagged Coast has a moderate queue of roughly one hour. Though not as popular as VoT, it is close.
• Basilisks Craig has a small queue with roughly a 15-20 minute wait time.
No other servers currently have queues. As you can see the PvP servers are very popular, but the character distribution and players wanting to play on them is skewed. There are spots open on both JC and BC that are a much smaller wait time than VoT, and we encourage folks to go there to even out the queues.
We know just 'going there' isn't possible or preferred for people who have invested time in characters on VoT. To help alleviate that we will be having free character transfers starting Monday 4/30. The details can be found here:
http://tera.enmasse.com/news/posts/tera-server-transfers-available-at-launch
We know that queues are frustrating; we are experiencing the same pains you are here in the office (we don't get special privileges). This is part of the pain of an initial surge of players at launch and we fully expect this to even out over the next few days. In the mean time we hope that by either creating characters on lower queue servers or transferring your existing character to another server on Monday will help with the stress and frustration of queues and get you in and kicking the crap out of BAMs in no time.
Thanks,
-Chager