Why are there so many pve servers? not one has a que but theres double the pve servers than pvp. Alleviate your queues by adding pvp servers instead of pve. In head start, which by all means should be considered part of the full-release, you should not be doing server restarts and having free codes for others to play and mess up queues for paying players. The game is popular, we get it, i dont think codes are still necessary.
On top of that, why is there no implementation for faster re-entry for those in groups? If you dc your group is not going to wait 2-3 hours for you to get back.
The game is 2 days from launch, this is ridiculous.
how about just adding grace period for ppl who dc in the game AND in the queue?
It's not really the wait ppl are pissed off about.
More people are pissed off about getting DC then getting put RIGHT AT THE BACK of the queue.
You say that buddy code redeemers are a small fraction... Well i'm not sure what the balance is between players on the server and in queue. if there are, lets say 100k players online, 2k in queue. (yes i'm aware that is probably an overstatement) thats 2% of players approx in que. That is a small fraction compared to the whole but that fraction is creating queues for other players.
You say "waiting in queue is frustrating" but its far worse than frustrating. I have never seen a queue to play a pay-to-play game this bad. If GW2 or D3 had that kind of queue a "deal with it" comment would fit, they're not paying for it. You're forcing your players to pay for the game and the sub. "Deal With it" is not among the acceptible responses at this time. "Transfer server to fix our mistake" isnt much better... Of course i'm paraphrasing but the point should be clear.
Throughout beta as we approached full release so many new things have been implemented with nearly no time to test them... I'm no dev but a bit over a week between open beta changes and release does not seem like enough time to test much. And here we have queues and dc's, server restarts and bad gateways... Not a good start EME