Help! Tera has stopped working in Azarel's Labyrinth

spore35 Profile Options #1

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1
Favorable
Tara.Phoenix Lvl.36
Celestial Hills - Roleplay (PVE)
High Elf Archer
So my laptop can handle the game no prob maxed out, but after a crash happened in Azarel's Labyrinth I couldn't load my character. The loading screen goes to 85% every time and a pop up says Tera has stopped working. Please help, i tried restarting my laptop, repair tool, runnning as adminstrator, and turning all settings to the lowest but nothings is working.

Laptop Specs:
Intel® Core™ i7-4700MQ Processor (6M Cache, 2.4GHz overclock up to 3.40 GHz)
Dual Nvidia GeForce GTX 765m Sli
8 GB Ram
1TB Hard Drive + 80 GB SSD Cashe
JinieKwon Profile Options #2

2

try again in like 30 mins when the dungeon naturally resets cuz no1 is inside it...that should boot ur character out of the dungeon too so u'd load at the entrance
spore35 Profile Options #3

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1
Favorable
Tara.Phoenix Lvl.36
Celestial Hills - Roleplay (PVE)
High Elf Archer
i waited a whole day and its still happening ;( its not a dungeno, its a place in ostgarath
Araya Profile Options #4

2

Eme-title Customer Support Mgr
Hi,

I can probably help with this. I'll need to know the name and server of your character, so that I can move him/her. This usually corrects the problem allowing the character to be used again.
Araya Profile Options #5

2

Eme-title Customer Support Mgr
I actually located your ticket, so I will respond to that now.