ok I find this really dumb. I have been playing this game since CBT3 and i had no issues with the games or mods. I always found it wierd that i couldnt access the store but i thought that was just an error. Well now the game launched and i have to use the store to sub. This same error pops up so i go and make a support ticket. While there i look around and find out that Asia, Africa, Russia, and the Middle East are IP blocked from NA tera. Im part of a Military family who lives over in Japan, but i dont speak Japanese or Korean so i didnt buy KTera, and usually NA mmos (such as Swtor and WoW) never gave me an issue. On top of this Enmasse says i cant even get a refund for the game. So they basically let me play the game for 2 monthes and test their game, then i cant even play the game when it launches and get a refund, i find this completely unfair.
Heres a chat log from from a Support chat with a GM
Hi, my name is GM Thoughtsias.Maximus. How may I help you?
SecureHades .: hello GM, I was just wondering about your store system
GM Thoughtsias.Maximus: What would you like to know?
SecureHades .: everytime i try to access it, it gives me an error
GM Thoughtsias.Maximus: You mean the onlinei store?
GM Thoughtsias.Maximus: online*
SecureHades .: yep
SecureHades .: I've recently read on the forums that the servers are IP blocked from asia, is this true?
SecureHades .: im currently in american forces over seas, so i cant play Ktera since i dont know the language
GM Thoughtsias.Maximus: This is true.
SecureHades .: is there anyway around this, or someway i could get a refund?
GM Thoughtsias.Maximus: Unfortunately, there isn't. I really am sorry about that
SecureHades .: oh ok
SecureHades .: well thanks for answering my questions
GM Thoughtsias.Maximus: NO problem
GM Thoughtsias.Maximus: Thank you for contacting us today. Have an awesome day!
Heres a chat log from from a Support chat with a GM
Hi, my name is GM Thoughtsias.Maximus. How may I help you?
SecureHades .: hello GM, I was just wondering about your store system
GM Thoughtsias.Maximus: What would you like to know?
SecureHades .: everytime i try to access it, it gives me an error
GM Thoughtsias.Maximus: You mean the onlinei store?
GM Thoughtsias.Maximus: online*
SecureHades .: yep
SecureHades .: I've recently read on the forums that the servers are IP blocked from asia, is this true?
SecureHades .: im currently in american forces over seas, so i cant play Ktera since i dont know the language
GM Thoughtsias.Maximus: This is true.
SecureHades .: is there anyway around this, or someway i could get a refund?
GM Thoughtsias.Maximus: Unfortunately, there isn't. I really am sorry about that
SecureHades .: oh ok
SecureHades .: well thanks for answering my questions
GM Thoughtsias.Maximus: NO problem
GM Thoughtsias.Maximus: Thank you for contacting us today. Have an awesome day!
Edited by: SecureHades
about 1 year ago