Some/many of us have been having the issues mentioned here: http://tera.enmasse.com/news/posts/update-on-account-issues

On the 25th of May, the EME support document for the inaugural pricing and not being able to change subscriptions issue was updated here: https://tera-support.enmasse.com/app/answers/detail/a_id/372 and it states those of us with the issue will be able to change our subscriptions on the 30th of May.

They've known about these issues since the 1st of May, claimed it's a "top priority" and that they "will provide updates here on the TERA website as they happen", there hasn't been a single update in that news feed regarding any of the account issues. I didn't see anything in the twitter feed either. They updated the support document, but if you don't check that, you'd never know.

So, they've given everyone since the 1st of May till the 31st of May to take advantage of the pricing yet those who cannot change their plans only get one(1) day to make the change, if their fix works, and there hasn't been any public broadcast about it to let those people know. If they do have a fix, why are they not implementing it now and broadcasting to everyone that it's fixed to give them as much time as possible? We've already lost out on three(3) weeks of our chances to change our subscriptions. Instead they are putting the onus on the player to catch this support document update and make the change on the 30th, providing their fix works. If they do have a fix and they know it works, it should go live now. Not a day before the offer ends where it may have issues and not be fixed in time or at least give us an extended time frame, for those affected.

I already have a support ticket in complaining about this issue since the 1st of May and have updated mine to express my distaste for this customer service they are showing and the sneaky underhanded way they're going about fixing it. Seems like a scam to prevent people from taking advantage of the pricing, I'm sure it's not meant to be, but it sure does come off as one.

Be aware, those who have this issue and want to take advantage of the inaugural pricing plans! Let EME know via support ticket: https://tera-support.enmasse.com/app/ask this isn't fair for us with the issue!

this does genuinely annoy me as well, I've been trying to change my subscription since the end of CBT5.

My guess is they updated tha and stayed silent so when it came around too it, not many people would have changed it on the 30th because they wouldn't have known it was there. When we ask why here in the forums, they would point to that and say 'We let you know', when in fact they told no one they updated that page. So either you would have canceled your sub while waiting for it to be fixed, or you would be charged an amount you would have wanted to lower/increase not knowing you could have lowered/increased it.

And yea, if they know for a fact that they will have it fixed on May 30, then why cant they fix it now?


More.Shady.Business

Thanks OP for bringing it to the forums attention. Clearly the mods were going to take their sweet time with it.

That is pretty [filtered] shifty and is bad form EME. Let's stop with this garbage ok?

I talked to support today and was told they will extend pricing options till June 30th.

Quote: bakimono on 05/26/2012, 11:29 AM - view

I hope that's true. I haven't received a response to my ticket since they updated that document and I updated my ticket to reflect that.

They better announce that on the news feed as well and if we're auto-billed at our current plans we better receive compensation if we switch to a plan that has a lower price point.

don't bother with tickets, just use the Live chat and you'll get a response really fast. I've been harassing them every other day about the accounts... I noticed they changed the FAQ section about accounts so I figured it was time to poke them again and I got that info from a GM that not only will the option be enabled on Wednesday but they would extend the pricing options till the end of June.

I also was told that if I turn off my auto billing (so in case I forget I wont get charged for one month) and I don't turn it on before the end of the initial 30 days (in other words if there is a lapse in service) that when I pick the new pricing options and re-activate my account I should still receive my golden dragon skins. (but was also instructed to contact support if that didn't happen)

https://tera-support.enmasse.com/app/answers/detail/a_id/268



Inaugural Pricing has been extended

Set up your subscription prior to June 30th, 2012 (11:59pm PST) to receive the discounted rates below:

Monthly Subscription: $14.99
3-month Subscription: $35.85 ($11.95/month = 20% discount)
6-month Subscription: $59.70 ($9.95/month = 34% discount)
Yearly Subscription: $107.40 ($8.95/month = 40% discount)

How is this a surprise? They said from the beginning that there was a glitch in their system and you aren't able to change your subcription until the renewal period from the start. They weren't able to get a fix in time so instead they added another month to the Inaugural Pricing promotion.

Hopefully once the included 30 days ends the billing system will be fixed. If not then yes feel free to bash away. Until then, no amount of whining is going to change anything. So sorry please wait until May 30th.

Also on a side note, some of you can take this as a blessing, It gave you more time to play the game and make a much more informed decision on which pricing plan you want to choose.

Well, they *did* extend the inaugural pricing to June 30th. That's actually a second extension so honestly I'm inclined to believe it's something they couldn't fix any sooner on their end. I'm sure they'll make an official news post about it on the 30th (Maybe as early as the 29th), as well as announce the extended inaugural pricing.