Is anyone getting unauthorized $14.99 charges?

IzumiHiro Profile Options #1

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well.....since last month I got a random "DRI*ENMASSE DRI*" - $14.99 charge on my VISA, and on the 5th of this month i got another $14.99 charge on my VISA.

I removed all my credit card info and unsubscribed few month before TERA went F2P.....but Im still getting these random 14.99 charges. I contacted ENMASSE support, and they said they can't find any billing info regarding the 14.99 on my accounts..... Does any1else have this problem?
Burble Profile Options #2

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Eme-title Security Specialist
Burble Lvl.60
Mount Tyrannas (PVP65)
Human Priest
IzumiHiro I've updated your support ticket.
WolFoxrr Profile Options #3

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0
Neutral
Ryki Lvl.60
Mount Tyrannas (PVP65)
Elin Warrior
Contact your bank, not enmasse. They will solve the issue for you.
TheHaremKing Profile Options #4

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Maybe it's your Elite if you have it?
Edited by: TheHaremKing about 5 years ago
IzumiHiro Profile Options #5

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ok, thank you very much for the quick reply. In the meantime, ill call my bank and see what information they've got.

and, nop, ive never purchased the leet stats ^.^
Edited by: IzumiHiro about 5 years ago
metallica48423 Profile Options #6

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I'd highly recommend working with Enmasse to resolve this problem first and not actually go to the bank until there are no other options.

Banks tend to issue chargebacks right away, and often with no questions asked or sometimes without it even being requested. This can lead to confusion and it would not surprise me if it'd end in an account suspension for reversing a payment. Billing glitches can and do happen, it's best to work with the vendor (any vendor) first before going that far.

That's not to say that if you paid wrongly that you shouldn't get your money back -- but it's by far better to work with the vendor to resolve it. It is in their better interests to do so because they can only have a certain threshhold of chargebacks before fines are levied, or they risk putting their payment gateway account in danger -- such a thing can basically spell death for a company that depends on e-transactions. If you go to the bank as a first resort you're shafting Enmasse, their card gateway, and your account over a misunderstanding or issue that needs to be resolved by other means.
Edited by: metallica48423 about 5 years ago - Reason: derp.
Moltenous Profile Options #7

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metallica48423 on 04/06/2013, 08:57 PM - view
That's not to say that if you paid wrongly that you shouldn't get your money back -- but it's by far better to work with the vendor to resolve it. It is in their better interests to do so because they can only have a certain threshhold of chargebacks before fines are levied, or they risk putting their payment gateway account in danger -- such a thing can basically spell death for a company that depends on e-transactions. If you go to the bank as a first resort you're shafting Enmasse, their card gateway, and your account over a misunderstanding or issue that needs to be resolved by other means.


Except for the fact that the consumer could get shafted by this.

I'm on college and run my account down to the cents by the end of the month if I got an accidental charge I'd end up having to pay a fine to the bank.