Known Issue: Store Purchases Not Being Delivered

Momani Profile Options #61

2

i just I bought the perm account lion n havent gotten it }: i hope i get it tomorrow.
Zettadox Profile Options #62

1

Cerlion on 01/31/2014, 09:24 PM - view
My Elite and EMP just kicked in, it seems everything's working now. Thanks guys!


For some people it is others not, I haven't got my items yet. Ordered about 5 hours ago.
LadyJaneDoe Profile Options #63

2

I purchased EMP's but did not get my bonus? is that one of the problems? If so when will I be reimbursed?
xPuppetx Profile Options #64

2

0
Neutral
Puppet Lvl.65
Tempest Reach (PVE)
Elin Lancer
Elite status still 'pending' even though my credit card payment has been approved and processed. It's been over eight hours now.
Aliila Profile Options #65

1

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
All purchases from now on should be going through without extended delay.
Purchases made in the past few hours should be delivered within the next 3 hours.
AssumingUnicorn Profile Options #66

2

Ouch. Been waiting for 3 hours for my cadet uniform set.
kikuri Profile Options #67

2

1
Favorable
Tamao Lvl.61
Mount Tyrannas (PVP65)
Elin Priest
some sort of gift for those affected in the last few hours would be nice
Kyriella Profile Options #68

2

I have elite status and I bought the Lion Account mount and I did not get it off sale so now what? Do I get my EMP back because I was suppose to get Elite Status Discount and Now my cash is gone :/
Aliila Profile Options #69

2

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
Kyriella on 01/31/2014, 11:29 PM - view
I have elite status and I bought the Lion Account mount and I did not get it off sale so now what? Do I get my EMP back because I was suppose to get Elite Status Discount and Now my cash is gone :/


If you made the purchase when the mount was on sale for elite, you should receive the item at the discounted price. EMP is taken from the account when the purchase is made.
xPuppetx Profile Options #70

2

0
Neutral
Puppet Lvl.65
Tempest Reach (PVE)
Elin Lancer
Woot. Elite status is finally active. :)