Launcher Issues?

Minea Profile Options #1

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These are some of the most common launcher-related issues and our recommended steps.
As mentioned, another great place to ask and get answers is our TERA Answers site, as it was designed to share the community's knowledge as well.

wallypark
Hey Folks,

This sticky is something we put together to point you to the right direction for your Launcher woes. You can find majority of the answers at http://tera-answers.enmasse.com and http://tera-support.enmasse.com but figured we aggregate the results into one place to help you guys out.

What is the process of downloading, patching and installing?
The launcher has 3 “steps” it needs to do to completely download and install successfully.

1) Download the latest patch for the launcher.
a.This happens BEFORE you login to the launcher.
b.You will see the launcher start downloading.
c. After download is complete, you will see the launcher applying the patch.
d.The launcher then RESTARTS. It DOES NOT crash, this is the launcher restarting to pick up the configuration of the latest launcher

2) Download game patch.
a. After you login, the launcher will now download the game files.
b. Once download is complete, it will then apply the game files.

3) Download the rest of the necessary files.
a. After game files are complete, the launcher will now download the rest of the needed files.
b. Once download is complete, it will then apply the these files and your “play” button will be active.

Getting a checksum error during the “applying the patch” stage?
Work around - http://support.enmasse.com/tera/download-error-checksum-unknown-file
Long Term – We are in the process of developing a fix for this in the near future and working hard to deliver this in a timely manner. The long term fix will also prevent restarting of the download.

Download bar is changing from “downloading” to “Retrieving manifest”?
This is a passive error that you should NOT be concerned about. We will be fixing the messaging for this in the near future. Your downloads will continue to download with no problems.

Launcher keeps downloading and patching and loops over and over even before I login?
This is because you have installed TERA in a root drive, for instance, C:\, G:\, E:\ etc… You need to install the launcher in a folder, for instance, C:\TERA, G:\Games, E:\My Stuff. This will also be fixed in a future release.

Error: ffffffff Fatal game client exception?
http://support.enmasse.com/tera/error-ffff-ffff-fatal-client-exception

Insufficient Privileges?
http://support.enmasse.com/tera/insufficient-privileges-0101-8195-when-signing-into-the-tera-launcher

Launcher login error – TERA has stopped working?
http://support.enmasse.com/tera/tera-has-stopped-working

TERA launcher will not start?
http://support.enmasse.com/search?q=TERA+Launcher+will+not+start

Slow downloads?
1) Under the play button click on launcher settings
2) Turn OFF p2p
3) Restart your launcher
4) After you login, the launcher will do a “checking download”. Once this is complete your launcher will start downloading from where you stopped.
Long term - We are currently working on a fix to alleviate the slow downloads.

The login page constantly refreshes. Website or Launcher?
http://support.enmasse.com/tera/the-login-page-constantly-refreshes-website-or-launcher

My launcher resolution is bigger than my desktop resolution and I can’t click the play button?
http://support.enmasse.com/tera/tera-launcher-is-too-large
Long term – We will be adjusting the min size of the launcher in a upcoming release

When I restart my launcher during download, it starts the download all over again?
It's actually not restarting your download all over again. What you're probably seeing is "checking files". This process looks through your directory to see what you download so far, so it knows where to continue from.

"Not enough disk space" error when you have plenty of space?
The most likely cause is you have your launcher in the program files or program files (x86) folder. If you move the WHOLE TERA folder outside of programs files and into a different directory, this should fix your error.

We will update this sticky as much as we can with known issues and upcoming fixes. Thank you.
Edited by: Tonka almost 2 years ago
jesdestruitx Profile Options #2

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These aren't even all the issues the game is having... Update!
Neplusultra Profile Options #3

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Slow downloads?
1) Under the play button click on launcher settings
2) Turn OFF p2p
3) Restart your launcher
4) After you login, the launcher will do a “checking download”. Once this is complete your launcher will start downloading from where you stopped.
Long term - We are currently working on a fix to alleviate the slow downloads.


That doesn't fix the issue. The server still throttles me after a few minutes. I am on a 100mbit line, and I get throughput of 6-10mb on the average server. Every time I connect, whether P2P is enabled or not, I start off at 9mb and within minutes get throttled to under 100kb. I just keep restarting the launcher when this happens, because it takes less time to check the files then downloading at 15-25 kb/s average throughput.
Astiel Profile Options #4

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My friend has done everything to get the launcher to work, she ended up giving up. Always a general error she would copy the info from her roommate's computer (who hasn't had any issues) and she would launch it, it would work fine she'd be able to log in, it would patch/check her download then crash and BAM she'd get the general error, she had a beta key since CBT 2, and hasn't been able to play at all.

We finally gave up, and we were sad that she can't get the game to work, we've tried everything. too many issues with the launcher - Like I said in an earlier post of mine - Please EME, change the coding on your launcher, we shouldn't have to run it in admin to get it to work (which is a bandaid not a solution) we shouldn't have this many issues with it! in all my years of gaming I have never seen so many launcher issues even during beta.

I love your game, make the launcher just as awesome as the rest of it!
Albafica Profile Options #5

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every 20min my connection stops everytime i DL patch etc etc from your launcher.....
Never happen before for any other mmo's etc etc
Goldbane Profile Options #6

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I'm having the looping problem, but i reinstalled the game in my C:/TERA folder I created, but the problem continues to happen. Any other fix?
Beligerent Profile Options #7

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Neutral
Uke Lvl.21
Tempest Reach (PVE)
High Elf Archer
The only problem I'm having is that it's super, super slow! And I have a brand spanking new computer so it shouldn't be this slow... Everything else downloads really fast besides TERA.
TaishaVinditus Profile Options #8

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Very same issue here, I cant even get my launcher to start so I can continue to download the seriously SERIOUSLY slow patch I need before I can even play.. Watching my active days dwindle down is not cool, especially when we have paid for them. Ugh!! Frustrating.
Batgirl Profile Options #9

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Taisha, try contacting our customer support team.
https://tera-support.enmasse.com/

locking the necro'd thread.