Launcher Issues, Help Wanted.

Viralee Profile Options #1

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When I double click the launcher it will not open, and when I force it open by disabling my internet the play button is greyed out.

http://support.enmasse.com/tera/tera-launcher-will-not-start-is-already-running
http://support.enmasse.com/tera/play-button-unresponsive-or-greyed-out

I Have followed ALL steps in BOTH of these guides and nothing has worked.


I have also restarted my computer multiple times, restarted my router multiple times, cleared all temporary files (even internet browser cookies/history) and even uninstalled programs I have had no issues with before.


I have never had this problem before or anything even remotely similar, any help would be appreciated. This problem started when I turned my computer on the first time early this morning.


EDIT: I actually managed to log in once about 3 hours ago even though I was having these issues then too, stayed on for an hour before I exited the game and haven't been able to get back on since.
Edited by: Viralee about 5 years ago - Reason: Added forgotten info.
Burble Profile Options #2

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Eme-title Security Specialist
Burble Lvl.60
Mount Tyrannas (PVP65)
Human Priest
For this, try doing a manual reinstallation of the launcher files:

1. Browse to your TERA folder
2. Delete only Live-New-Launcher.version
3. Ensure that you are able to view hidden files and folders: http://windows.microsoft.com/en-us/windows-vista/show-hidden-files
4. Browse to C:\Users\Your.Name\AppData\Local\ where Your.Name is your login name for your PC
5. Delete the TERA folder inside of Local
6. Download TERA-Setup.exe and run it, using the same installation folder as TERA is currently installed to: http://download.enmasse.com/TERA-Setup.exe
7. Run the launcher again

Edit:
If you are having trouble with the download link (slow, etc.) I'd recommend changing your DNS servers to Google's public DNS servers:
1. Open the Start Menu, and then the Control Panel
2. Click on View network status and tasks (assuming you are viewing by Category)
3. Click on your active Internet connection, usually titled 'Local Area Connection' or 'Wireless Connection'
4. Click Properties
5. Click to highlight Internet Protocol Version 4, and then click Properties
6. Make sure you're on the General tab, and toggle the bottom option (DNS) to Use the Following
7. For Preferred, enter 8.8.8.8
8. For Alternate, enter 8.8.4.4
9. Okay out of all of those windows
10. From the Start Menu, type 'cmd' and press Enter
11. Type 'ipconfig /flushdns' and press Enter
Edited by: Burble about 5 years ago - Reason: Updating
Naami Profile Options #3

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0
Neutral
Dawnn Lvl.56
Celestial Hills - Roleplay (PVE)
High Elf Priest
i have the exact same issue here, and only since this morning also.

Open tera launcher and nothing happens at all. I can see it in the running processes for about 20 secs then it disappears from the processes list, but the login section never opens.

Have tried all the above steps also and still no luck.
Eryhpas Profile Options #4

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Also experiencing the same type of problems.
Vanael Profile Options #5

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Yeah this is happening to me aswell, tried all the suggested fixes, didn't work.
Viralee Profile Options #6

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File won't download faster than 5kb/s for me, estimated download time is "Greater than 12 hours".
Also, twice now it has said "This file is not commonly downloaded and may harm your computer" then canceled.
Is there another link for the download? :)
Naami Profile Options #7

0

0
Neutral
Dawnn Lvl.56
Celestial Hills - Roleplay (PVE)
High Elf Priest
Viralee on 04/03/2013, 07:44 PM - view
File won't download faster than 5kb/s for me, estimated download time is "Greater than 12 hours".
Also, twice now it has said "This file is not commonly downloaded and may harm your computer" then canceled.
Is there another link for the download? :)


same issue here, refuses to download :(
clary Profile Options #8

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0
Neutral
Tekkuro Lvl.60
Ascension Valley (PVE)
High Elf Priest
wow am not alone i been trying all day i give up and so sad i i have both so much costume and stuff, and they come with this problem,I was playing last nite fine
Griefpluto01 Profile Options #9

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0
Neutral
Nanashika Lvl.65
Celestial Hills - Roleplay (PVE)
Elin Slayer
I have tried what Burble suggested and I can confirm it works. Thank you very much Burble!
Burble Profile Options #10

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Eme-title Security Specialist
Burble Lvl.60
Mount Tyrannas (PVP65)
Human Priest
Did any of you who are having download trouble ever make a hosts file edit in the process of past troubleshooting attempts?