Login Errors and Purchasing Issues

TheLastRunaway Profile Options #11

1

0
Neutral
Desnia Lvl.40
Celestial Hills - Roleplay (PVE)
Castanic Archer
Hopefully they will get it back up soon, but I've noticed if I continuously try to open it I get a little farther each time, I am hoping with a few more tries I can get myself in. (:

My usual spots where it stops working is before the symbol. Usually when the opening symbol isn't loading I have to reopen Tera.

Right before the first sponsor animation, I get a black screen where I have to then ope task manager to close it.

These are the only two that have been constant but once I get past the first sponsor I am in.
Aliila Profile Options #12

2

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
The issue should be resolved now, but we are still monitoring the system. Please let us know if you continue to have login issues.
Yvanka Profile Options #13

2

0
Neutral
Yvanka Lvl.60
Celestial Hills - Roleplay (PVE)
Castanic Sorcerer
After about an hour of purchase I received my item in the item claim. Just to let you know!
Aliila Profile Options #14

2

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
Yvanka on 03/01/2014, 10:22 AM - view
After about an hour of purchase I received my item in the item claim. Just to let you know!


It may take sometime for the system to catch up. We'll keep you updated :)
Yvanka Profile Options #15

2

0
Neutral
Yvanka Lvl.60
Celestial Hills - Roleplay (PVE)
Castanic Sorcerer
Aliila on 03/01/2014, 10:31 AM - view
It may take sometime for the system to catch up. We'll keep you updated :)


Thanks for the hard work! :)
S1kk Profile Options #16

0

I purchased elite about 2 hours ago and it still has not updated in my account settings or in the game...

you take the money fast...
Edited by: S1kk about 4 years ago
squall09091 Profile Options #17

1

i'm buy 30 days (elite status), but did not receive it. very sad, we wait =(
SupraMad Profile Options #18

2

1
Favorable
Bad.Chelle Lvl.65
Tempest Reach (PVE)
Elin Archer
I can't login at all :'( i put in my password and the login box turns black and stays over the main page
Aliila Profile Options #20

2

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
Everything should be processed by now. If you are still having launcher login issue, please exit the launcher and try again. If your elite status have not been updated, you need to re-log into the game for it to take effect. Items purchased should be delivering properly now.

We'll continue to monitor the login system.