Listen to your customers. I played WoW for about 4 years and while I enjoyed the game I always wondered why they always seemed to release content the customers didn't want. Customers ask for one thing and WoW gave them something else. I read a blue post once where they said it is because although the customer is important they have to look at the big picture. Which means I guess, they will do what they want. Well the big picture should be to please the customers who are paying for the game. I love Tera so far, I hope it only gets better and I can hit an even higher year streak playing it. I am very much looking forward to battlegrounds and hopefully you guys can even put arenas in eventually. One last thing , this is not a deal breaker for me and alot of people might not even agree but I would like to see the way looting works looked at, kind of makes me want to solo everything. Thank you for breaking my WoW boredom.
If they listened to half their customers, we'd all be riding flying mounts in a click-and-target MMO with Welfare Epics.
Listening to your customers isn't always the right choice.
Listening and responding to feedback is good, actually going through with the ideas provided is horrible unless you think it's something worth giving a shot or something you've had on your mind but wasn't sure if anyone would like it.
Are you kidding me? WoW listened to their customers quite often. Too little endgame? Bam, steaming hot content up your tailpipe. Leveling too slow? Takin' her down a peg, boss. 40-mans too hectic? Eviscerate the pork. You liked the old looks of tier gear? Welcome back, classic.
[filtered], that would be an example of a development crew that listened a bit too well to its consumers.
As someone has described WoW; it sounds like Fast Food MMO work, they don't put too much thought into the content. I liked WoW when I was in middle school but now I can't stand to play on it.
I agree with both of you, I just think if it is something the masses are complaining about then it should be looked into instead of ignored. I am not suggesting giving everyone what they want, though reading my own post that is what it seemed like so I apologize.
It is often said, in retail, waitressing, and tech support (all things that I have experience in) that 'the customer is not always right; in fact, the customer is usually wrong and is often a complete moron'. There is more truth to that statement than a lot of people think there is. Listening to the customers -exclusively- (note that word) is a one-way ticket to destruction.
I'm often reminded of the customer I had for years who ordered his steaks 'pink in the middle and well-done'. Well if you know anything about steaks, you know those terms are mutually exclusive. What he actually wanted was a lightly over-cooked medium well, but if you gave him a receipt that said MW on it, he'd berate you and stiff you.
After figuring this out, I started scratching out the MW -- how the register picked up his ticket, of course, so the cooks could make it -- and writing 'pink and well done' right before giving him his ticket. For years he told anyone who would listen that I was the only waitress that ever got his steak right and left me a $10 tip every Sunday. He was a nice man...but he was also a moron, because he didn't know what he wanted. He needed me to -interpret- what he wanted and deliver it to him. Game companies are no diffierent.
That's a silly story xP
I like all my meats well done, I'm not a fan of pink but I don't mind it if it's not cold or frozen. But what you say is true, people who are consumers to a company no matter their education can and will be wrong on how to run the business. If they don't have a look on what the inside looks like they can't really tell what's up, they only know whats handed to them.