Hello all. I'm missing the lion mount and the two necklaces from the collector's edition. I purchased the digital collector's edition from Amazon and the promised items are not in my item claim. This screenshot in from about 10 minutes ago:
I opened a ticket about this a few days ago and I was told that the item have been added to my account. So, I know I have them I just cannot access them:
Anyone have any ideas for a work-around? I'd really, really like to have my lion. Thanks!
I bought the digital collectors edition from amazon as well. I didn't see mine until I setup a subscription option.
I'm surprised you were able to setup a subscription. Did you wait until your free 30 days ran out? When I try to subscribe I get:
"Subscription Activation Error
It appears that you have an existing TERA subscription set up or have one pending."
I really don't want to wait 30 days to get my collector's edition items.
My support ticket was just updated and my Item Claim has been reset:
Logged in and I'm still missing the collector's edition items:
The puzzle pieces are starting to line up here. The items are attached to my account. That's been confirmed by two GMs. Could this be something with my client? Like a bad download/patch? Wondering if deleting my entire Tera directory and starting from scratch would fix this.