Quote: sonic101mk2 on 03/15/2012, 02:34 PM

I just submitted this through the support section.
Feel free to add your concerns.



Dear En masse

I've given myself some time to cool down as I was very upset with the recent patch notes. Now that I've cooled my head a bit I would like to give feed back on them.

The very things that draw me to Tera are in fact the things that differentiate it from western games such as World of Warcraft and rift.

I believe you removed some very useful tools that the players could use in light of possibly tweaking them. I will address these now:

The Pet shop system I found to be very unique and very useful. Many times I would either place mine out in the quest fields where there are no item shops to help other players out there. I also relied on them a few items when I simply had no teleport scrolls or enough gold to fly back to velika. While I understand having the pet shops right in front of the Trade Broker is a bit redundant might I suggest limiting pet shops to use out side major cities? Perhaps implement trade tax's on them via vanarch?
The pet shops can be very useful towards limiting the players from vastly exaggerating prices of some items. Pet shops allow for a diversified item market and if used outside cities, they came in very handy for myself and the friends I chose to play with, I loved it in wow when ever someone had the mount with shops. Also I believe the option to toggle the pets on or off was already a satisfactory compromise for those that didn't want to use them.


I don't really have to many concerns personally with BoP gear so I'll skip that so long is that doesn't go out of hand.

The mischief item that was removed I found to be a fun gamble to throw smaller objects at in my inventory while sitting at a camp fire. I liked them. I would prefer they didn't get removed but I'm more concerned with other feature's removal at the moment though this does sit on my radar.


I also have issues with the Elin costume changes but I feel that's been mentioned to death and sadly I doubt my concerns on it will get me very far.

My top concern thus far how ever with En Masse in general is that I feel there is simply not enough communication on such drastic changes. I would appreciate it much more if I felt that my pre order money and my opinions as a potential Tera subscriber were heard. The only thing I see so far are closed threads and the occasional "surprise we changed this" every few months.

As others have suggested, would it be at all possible to have polls on the games website or in game during the beta's on such issues when it comes to changing such things as models, or features? As the recent out cry has shown, we would like to have ways to see that our input matters. My previous experiences with your customer support has been top notch, but I do have my concerns.

I've greatly enjoyed what I've played thus far in Tera and as a result I've begun to think about upgrading my pc and have canceled my subscriptions to WoW and cleared it off my system. I've made an investment in your product and we'd like to see it succeed. But I am concerned that sometimes I feel En Masse has not listened to it's player base. Please in the future I ask that you rely on us more than stale data sheets from what is successful with other western games. The fact is the masses are getting tired of the same cookie cutter game. We believe Tera is better than that. We already have cookie cutter movies, cookie cutter music and television, please break the mold and show us that we are worth more then the 50 bucks in our back pockets.

I had faith in your company during cbt2 and 3, I'm a bit weary after the recent patches, and I have gotten mad enough to contemplate canceling my subscription. I really don't want to so before I get drastic I wanted to express my concerns. I'm passionate about Tera because I believe it's far superior to whats out on the market and I want to be a part of it as it grows. We don't need another Blizzard, we don't need another Ncsoft. We'd like a company that actual listens to us. En Masse has shown glimpses of being that company. I hope this input means something. I've heard open beta will show case a fairly different experience to what I'm playing now. So I will reserve my judgement on whether or not to cancel based upon that experience. I was practically addicted to Tera during Cbt2 and 3. I want to feel the same way for cbt4 and beyond so I'm really hoping my voice was heard.

Also a few glitches I've found in cbt3.

Several times I would attack a mob on my lancer and her lance and shield would remain on her back but the animations would animate for her attacking pattern. This didn't happen during Cbt2.

Also as others have mentioned there is a problem with the Elin's color set in the dye system post costume changes. While I'd prefer the Korean versions, the suggestion of a toggle for both NA and K-tera versions has been denied so can we at least get the color shades fixed? I apologize if I sound condescending.


Thank you for your time.

QFT

Thank you for taking the time to express my worries and concerns in such a well written and though-out manner.

"But I am concerned that sometimes I feel En Masse has not listened to it's player base. Please in the future I ask that you rely on us more than stale data sheets from what is successful with other western games."

I feel like En Masse listens too well. That isn't a bad thing, but let's say everyone is enjoying the game as it is, but you have a handful of people that are extremely vocal in expressing their concerns that pop up on the forums and post like crazy. You get a lot of 'change this', 'lower this' and before you know it you've got all these changes that in the long run could hurt the game more than it helps.

I will never understand why optional content was removed from the game. Players who were frustrated never had to use the boxes of mischief to begin with.

OP sounds kind of petty complaining about things that barely effect 5% of the game play.
95% of what makes Tera fun is remaining unchanged from KTera.