I've worked almost exclusively in customer service for about 10 years now, and "the customer is always right" has gone out the window pretty much. There are too many customers who do their best to "dupe" employees into giving them something that they don't actually deserve.
GMs are no different.
The OP could have easily approached his problem better.
The GM SHOULD have been able to see a script of the OP's conversation with this "GM Mary" if the company was doing it right.
It's an EXTREMELY sketchy excuse to say "GM Mary was going to give me the rewards for the quest, but I went AFK". I don't blame the GM for being wary and trying to defend procedures.
Everyone I've worked for, even as the lowest level employee, has told me straight up that I don't have to put up with a customer being a complete douche. That's what supervisors and managers are for. I, as the low level employee, could be 100% correct, but either the customer doesn't believe me as a "lowbie" or they're trying to scam me out of something illegally. This is why there's a support system in any company.
The mailman example is both comparable and not. Standing in front of you with your mail, denying you a tangible thing you can see right in front of you, is different than anything having to do with such a large game and bits of data in it. GMs VERY rarely can change code like that, though they do have several tools at their disposal. The GM SHOULD have mentioned that the xp transfer might take awhile, and that the OP could contact him or another GM again if it didn't show up within 2 hours or w/e.
He provided a screenshot of GM Mary stating that. Also, the GM laughed at him. There's an absolute line for customer support, and laughing at a customer is most certainly past that. He needs to get fired. My opinion of EME just dropped. I certainly hope this is not what all their staff is like, or I'm seriously considering dropping my subscription.
hahahahahaahahahah really? you going to cancel? omg this threads are just ......
Not like this is the first time the OP has done something like this. Just checking his post history he ran to daddy over some leeches in a SM group. Just a whiny spoiled brat, no more. Would like to point out that this was some time in beta as well if you don't catch it.
GM Batfish: Hi, my name is GM Batfish. How may I help you?
Copperhorse .: Ban them
Copperhorse .: Im not letting them get my gold item
Copperhorse .: Been doing this the whole instance
Copperhorse .: We had to trio it
Copperhorse .: Archer, Slayer, Priest
Copperhorse .: Tired of t his crap
Copperhorse .: Sorry for the language
GM Batfish: I'm not sure I follow, actually
GM Batfish: 2 leechers in SM?
Copperhorse .: Yes
GM Batfish: could you explain?
Copperhorse .: Umm
Copperhorse .: I pulled whole room early
Copperhorse .: They got mad
Copperhorse .: They leech
Copperhorse .: Im done with their crap.
Copperhorse .: Sitting here at final boss
Copperhorse .: We cleared everything with 3 ppl,
Copperhorse .: They sit behind walls
Copperhorse .: And go afk
Copperhorse .: Steal our items
GM Batfish: that's unfortunate they are doing that, I'm not overly familiar with our options at this point in beta
Copperhorse .: Banhammer please
Copperhorse .: People like this ruin the game
GM Batfish: so I, nor anyone, can ban them for 'being lazy'
Copperhorse .: Kick them out then
GM Batfish: you can report a player- in game
GM Batfish: if you right click their name
Copperhorse .: Yeah and then I probably have to wait another hour for a GM
Copperhorse .: They don't deserve items
Copperhorse .: And if they can just stand there and sit through an instance and get items
Copperhorse .: Unsubbing
GM Batfish: I understand what you mean, and appreciate the feedback
GM Batfish: I can forward this as a game suggestion
GM Batfish: but I can't ban or kick players at this stage in beta
Copperhorse .: You cant even kick them out of the instance?
GM Batfish: I cannot verify everything at this point, so no
Copperhorse .: We are still in here
Copperhorse .: You can witness it
GM Batfish: You understand we're not kicking or banning players at this point
Copperhorse .: Even from an instance?
GM Batfish: unless its a violation of the terms and service
Copperhorse .: Well
GM Batfish: we can better service, at Launch, but as of now the best you an do is report players
Copperhorse .: If people can just sit through an instance and get items
Copperhorse .: I'll do it
Copperhorse .: See how many complaints you get
GM Batfish: you might try switching channels, to avoid them
Copperhorse .: IM IN AN INSTANCE!!!!!!!!!!
GM Batfish: then you'll have to exit
Copperhorse .: can i speak to somebody else please?
GM Batfish: I've actually been asking other reps
GM Batfish: I wish I could be more help, but we're not taking that level of intervention yet
Copperhorse .: anyone higher then you I can speak to?
GM Batfish: I'm inquiring on that now
GM Batfish: the best you can do is report the players
Copperhorse .: k im going to screenshot this chat
Copperhorse .: and put it on forums
Copperhorse .: if you dont mind
GM Batfish: Wish I could have been more help, honestly. Best luck
GM Batfish: You'll be emailed a copy of this chat after it closes, if you wish
The best part about this is that he clearly does not understand the purpose of beta testing. By leaching, those players probably provided the developers with much more valuable info than someone who thinks beta is code for OMGEARLYACCESS!!!