Not being charged for subscription, unable to play.

Eliniell Profile Options #1

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So, I just got kicked from game for not having an active subscription, but when I go to the account management page and go through all the steps to setup my sub, the invoice at the end says I'm being charged $0.00 and it won't setup a subscription. I'm not getting a card declined error, and I checked my account so I know there isn't any conflict on my end. Anyone else having this issue?
Eliniell Profile Options #2

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Well, I see it's listed under their 'known issues' link under support, so I suppose I'll just contact them and resolve it. Was worried for a minute until I remembered how to read.
IVoXI Profile Options #3

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Just did the same thing, everything was fine since I started in OBT and now this. Basically the last straw for me.

Amateurs in an industry they couldn't possibly begin to show growth.
xoextreme Profile Options #4

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IVoXI on 05/30/2012, 02:51 AM - view
Just did the same thing, everything was fine since I started in OBT and now this. Basically the last straw for me.

Amateurs in an industry they couldn't possibly begin to show growth.


Its was a tech flaw and you bash them for it. It's people like you who give the community for this game a bad name. Lets see you make an MMORPG and see how many problems it has during the vanilla stages.
Eliniell Profile Options #5

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IVoXI on 05/30/2012, 02:51 AM - view
Just did the same thing, everything was fine since I started in OBT and now this. Basically the last straw for me.

Amateurs in an industry they couldn't possibly begin to show growth.


It's an issue with the vendor that processes their automatic payment renewals, so it isn't entirely their fault. But, all I ever see you do is spew abject negativity anyways, so I won't really miss seeing you around here.

Took them about 5 minutes to add some game time to my account until they work out the issue with their vendor. I'd say that's pretty good customer support.
Edited by: Eliniell 12 months ago
Zirren Profile Options #6

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IVoXI on 05/30/2012, 02:51 AM - view
Just did the same thing, everything was fine since I started in OBT and now this. Basically the last straw for me.

Amateurs in an industry they couldn't possibly begin to show growth.


Every little thing they do is the "last straw" for you. Are you ever going to actually leave?
People really need to learn to stop responding to trolls like you.
Unexis Profile Options #7

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5 minutes to add it, but how long did it take for you to speak to someone? I'm in Australia so I can't call the number provided and the "Live Chat" option is changing it's ETA constantly from 3mins to 1.5hrs. So far I've only gone from 73 to 64 in the queue. If they have a "temporary fix" as stated on this Known Issues page, why don't they just apply it instead of making me wait over an hour to have it done.
subwatt Profile Options #8

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xoextreme on 05/30/2012, 02:53 AM - view
IVoXI on 05/30/2012, 02:51 AM
Just did the same thing, everything was fine since I started in OBT and now this. Basically the last straw for me.

Amateurs in an industry they couldn't possibly begin to show growth.


Its was a tech flaw and you bash them for it. It's people like you who give the community for this game a bad name. Lets see you make an MMORPG and see how many problems it has during the vanilla stages.


You clearly have'nt been in LFG chat, i bought a mature game i expected that some ppl would remotely act like it. This is not 30days, and i also signed up for auto pay when i bought this D$!@# game in april. They better be making some adjustments, this is the last game i plan on paying a sub for. And there cutting the lifespan of it pretty short.
Jemila Profile Options #9

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I was bored, wait still am.
Pathios Profile Options #10

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In this profession there are no second chances, that's why it's so important to get some things down immediately such as billing. Threatening of lawsuits do amazing things to speed stuff up, you are an U.S. company right?

Now with that being said you're supposed to have the ability to change your sub today, I'm assuming after maintenance.