Ive been waiting on the phone for over an hour now and still on hold. 8 Min wait time is a troll just a heads up to those wanting to call

Quote: Nuwa87 on 05/30/2012, 06:31 AM - view

I'm considering getting one of those Magic Jack phones just to be on hold with En Masse at this point.

There's probably only 1 or 2 IT folks working at the desk atm handling EVERY call and chat.

And America JUST woke up. Wait until tonight. Dear god.

Quote: MajorNuker on 05/30/2012, 06:32 AM - view

True. Tonight will probably be even worse. Guess I'm out of options!! :( I'll just have to wait and hope they figure it out and take care of it on their own.

WTF.... I just got a E-Mail saying.... Your subscription to "TERA 30 Day Recurring" expired on June 29, 2012.

even after this email just the other day

This is a reminder that your subscription to "30 days of game time is included
(1 month auto-renewing plan after 30 days)

" will expire on May 30, 2012 and is scheduled to renew automatically on May 30, 2012 for $14.99 plus applicable taxes, shipping, and fees. Automatic renewal is a convenient way to continue your subscription uninterrupted.

Upon successful renewal, you will receive a confirmation email, and your subscription will be extended for another period.



/facepalm



Thank you for ordering from En Masse Store on May 30, 2012. The following email is a summary of your order. Please use this as your proof of purchase. This charge will appear on your credit card statement as .

Please allow a few minutes to process your account and subscription activation.

Auto-Renewal Plan Confirmation



Still expired and Still waiting to find out that I got billed twice....

i wasn't charged and wasn't able to manage my sub either, after getting verification email saying that my order costed in total of 0.00 >.<

is that being fixed or we just need to chose sub plan and all the rest after the issue is solved?

I just spoke with a GM, because my account was still not "active" after subscribing and getting charged 0.00. So, they gave me a couple of days of play time and said the system should be fixed in a couple of days...

Now being the paranoid person I am, I wonder if this means I wont be able to get my Golden Dragon skins, because it still doesn't say that I'm subscribed; and, a couple of days would be after May 31st. I better get those skins lol!

been in queue for 2 hours at 20 atm so close >.<

fixed... in a couple of days?

this is bloody stupid.

Why must we wait in queue to get this fixed? Its 1030pm and theres a queue of 360. Thanks.. but no, im not waiting hours when i actually have stuff to do.

Quote: Dragonzord on 05/30/2012, 07:33 AM - view

Keep in mind that OUR support is based on US time, where it is not even 8 am on the west coast yet.

This affected a lot of people and there are very few ITs on to help fix the issue. Sadly, you're just in an unlucky timezone.