Note on customer service

tormeanted Profile Options #1

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I had some email issues with not getting emails.
And then some issues with the account armor.

The customer service was SUPERB!
Just nice friendly helpful people.
Puts the jerks at SWTOR to shame.... EA really is a pollutant.
noobiesnackz Profile Options #2

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tormeanted on 2012-03-05 01:41:40 UTC - view
I had some email issues with not getting emails.
And then some issues with the account armor.

The customer service was SUPERB!
Just nice friendly helpful people.
Puts the jerks at SWTOR to shame.... EA really is a pollutant.

+1

to you for a change.
Onimaru Profile Options #3

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Ok....good to know I guess. Thanks for sharing.
wolftherian Profile Options #4

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+1 as well, though as much as I dislike EA, I don't think this is the place to trash them :p
Edited by: wolftherian about 1 year ago
Ubendah Profile Options #5

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Seems there is something we can agree on.
Onimaru Profile Options #6

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Yeah, i'm pretty sure EA's long-term goal is to become an actual evil empire and turn all games into high-priced half finished garbage and then charge us for the rest of it.
noobiesnackz Profile Options #7

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Onimaru on 2012-03-05 01:50:15 UTC - view
Yeah, i'm pretty sure EA's long-term goal is to become an actual evil empire and turn all games into high-priced half finished garbage and then charge us for the rest of it.


No, that is Blizzard Activision's goal. get it right.
Angrynixon Profile Options #8

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noobiesnackz on 2012-03-05 01:52:17 UTC - view
Onimaru on 2012-03-05 01:50:15 UTC
Yeah, i'm pretty sure EA's long-term goal is to become an actual evil empire and turn all games into high-priced half finished garbage and then charge us for the rest of it.


No, that is Blizzard Activision's goal. get it right.


OMG they're sharing goals! They're merging into some kind of super-demon... run away~!

Understandable panic at the thought of EA and Blizzard merging into some kind of evil empire of disappointment spreading monkey-bat-emu creatures. It's nice to hear so much positive commentary about EME customer service. Good customer service is very important. Customers are more likely to overlook failings elsewhere if they're treated right.
GenName Profile Options #9

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I remember getting an email a couple of weeks back, asking me to rate EME's customer service. There literally wasn't anything negative I could say under any of the categories. They respond quick and efficiently, and quickly try to find a fix for whatever the problem may be. Hoping they'll keep it up once the game launches in May, and our player-base grows (since there will most likely be an increase in tickets submitted).
HoLLo Profile Options #10

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Best MMO customer service I've ever had, hell best video game customer service I have ever had. I also was not receiving my confirmation email the night CB2 opened. They took care of it within a hour or so.