On the recent outages

Treeshark Profile Options #1

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Eme-title Producer
Treeshark Lvl.60
Mount Tyrannas (PVP)
Human Warrior
Our outages over the past weekend and leading up to it are frustrating us all here at En Masse, and be assured that resolving this issue is our number one priority. We have several teams dedicated to making this happen and won’t rest until it does. Until then we will always strive to restore services as quickly as possible and provide as much communication to you during that process.

Many of you have asked for compensation, and while it’s not our process to provide such for every outage that occurs, we feel that in light of recent events something should be done. A lot of you have asked our Support for individual compensation, but since what has happened affects all our users we are going to proceed in a manner that benefits everyone. So starting this Thursday, February 6th at 11am, we will turn on the double drop rate event on all our dungeons, lasting until February 11th, at 11am.

Thank you all for your patience as we deal with this matter.

-Treeshark
Wwwwwwwwwwwwww Profile Options #2

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Awesome, thanks!

Although, could this make the problem... worse on the instanced servers? Last DD weekend the instances would slow down to a crawl.
AlmaBeoulve Profile Options #3

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Friendly
Lede Lvl.60
Lake of Tears (PVP)
Castanic Warrior
I hope we won't see this post again when the next server outage happens. Thank you for the double drop rate event.
LancelotDL Profile Options #4

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Wwwwwwwwwwwwww on 02/05/2014, 09:26 AM - view
Awesome, thanks!

Although, could this make the problem... worse on the instanced servers? Last DD weekend the instances would slow down to a crawl.


I believe the issue last weekend was the result of their service provider, not their servers. Yes there could be lag because of the increase in population due to the event, but it shouldn't be related to the probs last weekend (I think).
Dauthilord Profile Options #5

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-1
Suspicious
Allie.Von Lvl.13
Mount Tyrannas (PVP)
High Elf Sorcerer
For those of us who look at the bigger picture and not just the surface-level, thanks for the dedication to the players, and keep on keepin' on!!
Brom2855 Profile Options #6

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Neutral
The.Saint.Within Lvl.60
Ascension Valley (PVE)
Castanic Warrior
Sweet! DDW again.

It's only for the dungeons, not the instances right? Because WHHM looks awfully tempting for the WH gear.
Solomon Profile Options #7

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Eme-title Sr. Director of CE
Brom2855 on 02/05/2014, 10:01 AM - view
Sweet! DDW again.

It's only for the dungeons, not the instances right? Because WHHM looks awfully tempting for the WH gear.


Raids are included just like last time.
roguemars Profile Options #8

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Friendly
Avalon.Sky Lvl.60
Ascension Valley (PVE)
Castanic Archer
Awww, I love you guys. you're the best game support ever... but why are you spoiling us? If I were in your shoes I wouldn't give a damn about people demanding compensation for something I had no control over. =( you guys are too kind. We all love you!!!
Thank you.
Mystletainn Profile Options #9

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Friendly
Mystletainn Lvl.60
Tempest Reach (PVE)
Elin Slayer
Thank you guys for working so hard on this. Honestly I don't feel that a couple hours over a weeks time necessarily means we need something of like this - I know how it is to be in your shoes to some degree it happens and if it is kept to a minimum fine - but I will not complain about getting it. Overall I think you guys do a good job with what you are given.

You could take my coveted dyeable maid costumes out of the gifdting so I can buy them for less than 50$ though >____> yeah I'm looking at you ... you know what you did.
FlippleDorp Profile Options #10

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Trusted
Bubblebuns Lvl.60
Celestial Hills - Roleplay (PVE)
Elin Reaper
Awesome, I can make some gold :D

Are you sure the servers will be able to handle it? I know logic doesn't dictate putting such a strain on already unreliable (as late) servers :D