Reaper Patch and Launcher Technical Issues

Minea Profile Options #1

8

Hello,

This is a compilation of technical issues with the reaper patch and the launcher. We will be using this pinned thread to gather information and keep everyone updated for the list of issues and possible solutions for the reaper patch.

Please keep this thread limited to the technical issues. Thanks!

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Issue: Not seeing any server on the server selection screen?

Is your version (displayed on the server selection screen) the latest version, 26.04.En8?

If not, this means you have an older version of TERA. Please try the following:

1. Try using the "repair" function of the launcher.
2. If this doesn't resolve the issue, try exiting completely out of the launcher and restart.
3. If this doesn't work, please check your hosts file:

Steps to check your hosts file:

1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any lines that are currently in the "hosts" file for "patch.tera.enmasse-game.com".
6. Save this file.
7. Restart the launcher.

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Issue: Have you ever edited your hosts file or in a launcher download loop?

1. If you have previously edited your hosts file or see the following in your hosts file:

208.67.49.202 patch.tera.enmasse-game.com

The line above or any currently in the "hosts" file for "patch.tera.enmasse-game.com" needs to be removed as this will cause issues with your connectivity.

Instructions:

1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any lines that are currently in the "hosts" file for "patch.tera.enmasse-game.com".
6. Save this file.
7. Restart the launcher.

(If you do not see this entry or anything related to patch.tera.enmasse-game.com then you do not need to remove anything and your issue is related to something else.)

2. If this doesn't work, please try clearing out the launcher cache.

Steps to clear the launcher cache:

The launcher caches some files in a separate folder. Clearing these files can resolve certain launcher issues.

1. Close the Launcher completely
2. Click on the Start or Windows icon
3. Windows XP users click Run. Windows Vista and 7 users click in the Search programs and files
4. Type the following into the text box: C:\Users\Your user name\AppData\Local\TERA\launcher\live
5. Delete all of the contents in this folder
6. Start the Launcher again

This will clear all of the cache used by the launcher.

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Issue: Launcher repeatedly downloads a very small patch every time I start the launcher.

Suggestions:

• Try removing the 50to52 folder in the TERA directory and restart the launcher

• If this doesn't work, remove the 50to52 folder and run TERA as an administrator. (Alternatively, move the entire TERA folder to the desktop to change the administrator requirements.)

• If this doesn't work and if you have previously edited your host file, please remove the previous edit:

-- How to edit a host file:
1. Click on the Start or Windows icon and type in "Notepad". Do not press enter.
2. Right click on your Notepad icon and click "Run as Admin"
3. Navigate to the HOST file directory: c:\Windows\System32\drivers\etc
4. Open the "hosts" file
5. Remove any previous addition/edit.
6. Save this file.
7. Restart the launcher.

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Issue: Launcher is downloading more than 2 GB / seems like the whole game.

• Let the launcher finish its download and patch.

- If the launcher is redownloading the Game_-1-50 it means there was a file corrupted in your base game after attemping to apply the reaper patch Game_50-52.

Some base files in the game may have been corrupted, but they were not checked when you play the game and no patch had touched it, so it has not affected your game so far. Since Reaper is a big patch and changing a lot of the base files, the corruption is found during applying the patch, and the game now has to fix the base file by redownloading and reinstalling.

If you had modified any of your game files, this will most likely happen. Before you patch, remove all of your mods are recommended. Also sometimes game files get corrupted even when you don't modify your game client.

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Issue: I tried all of these suggestions but I'm still having issues with my launcher/patching.

If you are still experiencing an issue, please contact our Support Team with as much information as you can. Please include the following to help us pinpoint the issue so that we can provide personalized technical help.

Diag report

Trace route

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- For general reaper-related questions including how to claim the free character slot, please view the reaper FAQ page (link to be included tomorrow). The reaper class subforum is a great place for reaper-related feedback.

- For this patch's game content-related feedback, please use the patch notes thread.

- The server maintenance hours for the reaper patch is scheduled for 7 a.m. PDT - 10 a.m. PDT. Please see the announcement here (includes the information on how to claim the free character slot).
Edited by: Minea over 3 years ago - Reason: 5/14 9:32 a.m. PDT adding links to diag report and trace route to include when contacting Support
Minea Profile Options #2

7

The free character slot voucher is now being delivered to you when you log into the game.

Please log out of the game then log back in to activate this. (You don't have to exit the launcher.)

You will see the free character slot voucher under the character tab of Item Claim menu in game. The delivery is not immediate though, so please allow some time (from 15 minutes to several hours depending on the volume).

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If you are unable to log in, this is due to a very large amount of people trying to use our system at the same time. Please be patient as more people log in and we're trying to improve this issue.

Possible errors:

- JSON parse error
- Unable to connect to login system
- Bad Gateway
- Sorry, but something went wrong
- The black blank screen to the list you may see while trying to log in.
- Not being able to see the server list.
Edited by: Minea over 3 years ago - Reason: The free character slot voucher is now being delivered automatically when you log into the game. Please log out of the game then log back to activate this (no launcher exit is needed). Delivery time is appx. up to several hours.
Accel Profile Options #3

4

thanks for this info was always wondering why my launcher kept downloading everytime i started it up
zalithias Profile Options #4

2

1
Favorable
I.Haz.Gun Lvl.65
Ascension Valley (PVE)
Castanic Gunner
I have done all of this and whenever I open launcher it still downloads a small patch every time.
Kruseus Profile Options #5

2

3
Trusted
Annie.Oakley Lvl.65
Tempest Reach (PVE)
High Elf Gunner
zalithias on 05/12/2014, 06:36 PM - view
I have done all of this and whenever I open launcher it still downloads a small patch every time.


Are you talking about the "checking download" that happens when you start the launcher?

"Checking download" is not the same thing as downloading. It is just checking the Game_50to52 patch (from preloading). The progress bar is used for more than just download progress, so you have to read what is says.
Edited by: Kruseus over 3 years ago
zalithias Profile Options #6

3

1
Favorable
I.Haz.Gun Lvl.65
Ascension Valley (PVE)
Castanic Gunner
It'll say downloading NOT checking for downloads. It'll download a little patch for 3-4 min every single time I open launcher. Just as it says in GM's post. "Issue: Launcher repeatedly downloads a very small patch every time I start the launcher."
Amaliael Profile Options #7

2

what do I do if my launcher keeps saying "checking download"...but not downloading the patch? :/
PastelGoth Profile Options #9

2

I cant change the file in the drivers...
and I removed that file from the tera directory too