Stop Auto Billing... down?

Daelen Profile Options #1

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Tanking mechanics are driving my batty so I decided to walk away and see if any changes come in that might bring me back but... Cancelling... no worky?
notebene Profile Options #2

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Daelen on 05/29/2012, 06:56 PM - view
Tanking mechanics are driving my batty so I decided to walk away and see if any changes come in that might bring me back but... Cancelling... no worky?


Should update in 5-10 minutes.

Sadly I did it today thinking it would then let me re-sub and pick a new sub option, but it didn't.

Having said that, I was told by a live chat GM that tomorrow we should be able to.
Daelen Profile Options #3

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Thanks Note. Will twiddle for a while ;)
Ransa Profile Options #4

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To those that have "successfully" canceled automatic renewal: did you receive any indication that this was actually the case? I tried cancelling yesterday and have yet to see any distinct change in either account / sub page.
Calypso Profile Options #5

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Ransa on 05/29/2012, 07:29 PM - view
To those that have "successfully" canceled automatic renewal: did you receive any indication that this was actually the case? I tried cancelling yesterday and have yet to see any distinct change in either account / sub page.


Whenever you successfully cancel or restart your subscription, you should receive an email verifying the change. If you relog into your account fresh (note: f5/refresh doesn't work*) you will then see it correctly updated.

* -- as of 3:30 pm EST.
notebene Profile Options #6

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Ransa on 05/29/2012, 07:29 PM - view
To those that have "successfully" canceled automatic renewal: did you receive any indication that this was actually the case? I tried cancelling yesterday and have yet to see any distinct change in either account / sub page.


I did get an email letting me know I had turned it off.
Daelen Profile Options #7

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Its down. Has been 12 hours now and still on Automatic. Tried again just now. Guessing will have to get support involved.
Daelen Profile Options #8

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Character transfer works... cancelling still no.
Daelen Profile Options #9

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Finally got cancelled and then today... resubbed and billed by the system? Ugh. Back to the support queue for me.
ophis1 Profile Options #10

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i think the system is telling us"comeon! give us another try! im sure you will have fun..let me have that money!!"

edit: btw i canceled my subscription and i got a email saying thank you for buying the game and my 30 day free trial then"If you do not cancel your free trial of Retail Customers - 1 month recurring before the free trial period ends, your subscription will automatically renew and you will be charged your subscription price of $14.99 (plus applicable taxes)" how much are these applicable taxes lol
Edited by: ophis1 12 months ago