I get to the Tera Launcher but it doesn't let me log in, it says "User authentication failed" after i type my email and password (I pre-ordered on the Tera webiste), so I can't download the actual body of the game.
Anyone know what I'm meant to do?
How long has it been since you bought it? maybe give it an hour?
Hi, I bought it around 6hours ago
I think the email might be case sensitive from when you created the account. I got this error this morning, and I just re-entered my information and it worked. Not sure if it's the same problem as you though :(
If you go to your account does it show Tera listed as a game you owe? If so, and you did order the game through Tera, I recommend submitting a ticket. I had problems last night with pre ordering through them and they fixed my problem within two hours.
@ Tisikitten: hmm shouldn't be an case sensitive problem i think, because I always type my email in lower case, so i think it should be alright
@Sayomi: Yeah; Tera shows under my games, Account Type: Collectors Edition, Status: Active. I'll send in a ticket, hope they can solve it in time~
Did you find a fix for this? My friend is having the same problem.