Tera Launcher: I can't log in, it says "User authentication failed"

SuperStar Profile Options #1

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I get to the Tera Launcher but it doesn't let me log in, it says "User authentication failed" after i type my email and password (I pre-ordered on the Tera webiste), so I can't download the actual body of the game.

Anyone know what I'm meant to do?


Thanks~
Alyndri Profile Options #2

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How long has it been since you bought it? maybe give it an hour?
SuperStar Profile Options #3

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Hi, I bought it around 6hours ago
Tisikitten Profile Options #4

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I think the email might be case sensitive from when you created the account. I got this error this morning, and I just re-entered my information and it worked. Not sure if it's the same problem as you though :(
Maeka Profile Options #5

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If you go to your account does it show Tera listed as a game you owe? If so, and you did order the game through Tera, I recommend submitting a ticket. I had problems last night with pre ordering through them and they fixed my problem within two hours.
SuperStar Profile Options #6

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@ Tisikitten: hmm shouldn't be an case sensitive problem i think, because I always type my email in lower case, so i think it should be alright

@Sayomi: Yeah; Tera shows under my games, Account Type: Collectors Edition, Status: Active. I'll send in a ticket, hope they can solve it in time~
Renpo Profile Options #7

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Did you find a fix for this? My friend is having the same problem.
Liwen Profile Options #8

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SuperStar on 2012-02-10 02:55:34 UTC - view
@ Tisikitten: hmm shouldn't be an case sensitive problem i think, because I always type my email in lower case, so i think it should be alright

@Sayomi: Yeah; Tera shows under my games, Account Type: Collectors Edition, Status: Active. I'll send in a ticket, hope they can solve it in time~


We still have like, a week to go before the next beta. Considering EME's avreage reponse time, I wouldn't worry about them fixing this in time. Still, I wish you luck!
SulaMoon Profile Options #9

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Contact the support.
User authentication failed means your account is in trouble, and I am sure you want to fix this before the beta.

I've had a rather unpleasant situation about it:
http://tera-forums.enmasse.com/forums/support/topics/Authentication-Failed?page=5
Edited by: SulaMoon over 2 years ago
mitko7777 Profile Options #10

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i used shared folder of the game . WE have 2 PC at home. i have 30 gb hard and i dont have enough free space for the game. i Launched it from the shared folder and when i launch the game i get an Error -118 when loading url https://account.tera-europe.com/launcher/1/authenticate ...... What am i supposed to do ??!?!?!?!?!?! o.o