Minea seems to be the only one closing/locking topics, and this will be locked too I am sure.

I am asking for whoever is in charge of this game, or whoever develops or designs this game to come down to these forums when they have the time, and let us know what enmasse is actually going to do about all the complaints with the Cash Shop instead of letting the community, and or players complain so much and feel ripped off.

When I purchased Tera, I was lead to believe I would be able to highly customize my Character, and get all key features of this game. By not offering everyone the chance to freely customize their looks in game as they please you are restricting what I believe I would get free as a subscriber to this game as advertise in YouTube videos and many snapshots/sites.

I know that Enmasse will try to hide behind their "EULA" however I never agreed to such and I will tell you why. When I purchased the game, it gave me a website which did not link me directly to any agreement, and said I agreed to a Manual, not an activation code which was incorrectly worded.

In other words when I made my purchase at any time, and in the agreement if it said anything about a Cash Shop I was never made aware of it, and I wish for the key features including customizations to be given to the community at 100% free in game.

If enmasse wants to charge for Race Changes, Character Customizations, Name Changes, Expansions, or Extra content that I can customize with I am fine for it, I will even be up for paying a bit more monthly for the unlimited customizations, but as of now I have drop my subscription to this game and complained on many other sites about the issue.

Had Enmasse told me about this before I would not have purchased their software.

I feel that Enmasse is not taking the community seriously, Let alone taking my ticket seriously, maybe they will take this seriously.

http://www.bbb.org/western-washington/business-reviews/internet-gaming/en-masse-entertainment-in-seattle-wa-22689503

http://tinypic.com/r/255i5nd/6

Complaints department, Take a Number, I wonder how long it will be before they vape my forum account, or my entire game account for complaining, but funny thing is that they have a rating of C while FunCom who is going to release TSW in a month or so has an A+ heh goes to show.

** How hard is it for a company to provide a thing called (Customer Service) and address the community.** How many days does it take of complaining.

-edit-

Factors that lowered En Masse Entertainment Inc's rating include:

BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.

Factors that raised En Masse Entertainment Inc's rating include:

Complaint volume filed with BBB for business of this size.
Response to 1 complaint(s) filed against business.
Resolution of complaint(s) filed against business.


So basically, they're doing a great job addressing consumer's issues and have a C because they haven't been in business very long yet.

Quote: Chinchilla on 05/18/2012, 11:16 PM - view

And she claimed to not be on drugs in those videos.... ha.

Quote: Laecius on 05/18/2012, 11:17 PM - view

You're not referring to the better business bureau are you?

Do some research, that company is a scam.

^^ LOL, that pic. well. Sending a support ticket is better than posting a thread about it that everyone has posted.

the cash shop in TERA is the same as modding a car in order to look unique.

You want your car to be different than all the other stock cars a company has sold, you have to buy mods (body kits, lowering springs, wheels, decals [if you like that crap], etc.). It doesn't actually affect the performance of the car, it just looks different. Until EME starts selling turbos, fuel rails and sh*t you people have nothing to gripe about.

"TERA will have paid services, which could include character transfer, name change and gender change. We do not have a complete list of these services yet, but we will let you know as we confirm them - those services will likely be available inside the game."

"There may be a point in time of TERA's lifecycle that we offer "vanity item" sales, pets, and other items that players have enjoyed in other AAA+ titles.

"To clarify the press release further; Digital River OFFERS many options to En Masse to choose from for TERA and for future products we publish.

"We're more than happy to answer questions, and hope that this clarification allays any concerns you might have."

http://massively.joystiq.com/2010/08/13/en-masses-response-to-microtransaction-speculation-tera-is-not/

Been known for two years.

Oh, and falsely filing a complaint? Especially one like that, where you're posting the proof of the falsehood, since they never claimed what you are saying they did, is highly illegal. Just an FYI.

Quote: 5hifted on 05/18/2012, 11:20 PM - view

GREAT analogy!!

Quote: 5hifted on 05/18/2012, 11:20 PM - view

And IF they do start selling turbos. fuel rails and "sh*t" will you along with the others making these claims that we have nothing to gripe about pay for our turbos, fuel rails and "sh*t" so that we haven't made a horrible investment up until that day?