Unknown File Error, Unable to Determine Current Version, Unable to Enter the Server, Access Denied

Minea Profile Options #1

2

7/10 Update http://tera-forums.enmasse.com/forums/general-discussion/topics/Patcher-Issues-Update

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We're in the process of improving our launcher and the patching process. But the earliest ETA on this would be sometime tomorrow as it takes time to build them.

In the meantime, we have the suggested steps below for the issues we are seeing. Also please note the following points:

- Remember to revert ANY and ALL modded files if you have any.
- If you are resolved to reinstall TERA, please use the direct full download or the Torrent download for the time being.

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Access Denied

If you're getting this error, please download the new launcher here.

Happy Cloud Users

If you've used Happy Cloud and are experiencing issues, please download this file and place it in /Client/S1Game/Config in your TERA directory.

Exit the launcher completely, then restart.

Unknown File Error

Please follow the steps listed in our FAQ page, we have been updating it with new suggestions and recommendations in case it doesn't resolve the issue.

Unable to Determine Current Version

Please follow the steps listed in our FAQ. If the suggestions don't resolve the issue, contact our
Support Team and be sure to include a screenshot of your TERA folder (right click on the shortcut and select "open file location").

Unable to Enter the Server

Please exit the launcher completely, restart it and run repair.

Repair Button Is Grayed Out

Please contact our Support Team with debug/diag information for technical help.

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If you've tried all of the suggestions listed on our FAQ and still experience an error, please contact our Support Team with debug/diag information so that we can provide personalized technical help.
Edited by: Minea over 3 years ago
DTmaik Profile Options #2

3

1
Favorable
Aria.Soaria Lvl.60
Mount Tyrannas (PVP65)
Elin Reaper
I did this, and I was able to press the play button but then the Elin Reaper screen appeared and I got an instant game crash with the text "Fatal game xxx" - Probably because my Game is not patched yet.

My problem is, that when I patch, after verifying the launcher starts to download the whole game again(1to54) etc. How can I make him stop? <.<
Shynriu Profile Options #3

2

1
Favorable
Kyutenshi Lvl.65
Celestial Hills - Roleplay (PVE)
Castanic Warrior
I used to get the "ffff:ffff" error, then I did this and all I get is "unable to determine current version".
Craeft Profile Options #4

8

4
Revered
Faeroth Lvl.58
Celestial Hills - Roleplay (PVE)
Baraka Priest
I appreciate the work-around information greatly... but I have a serious question... and know that I am not trying to be a complete jerk here... just a partial one (hopefully with legitimacy).

How come every patch, something goes wrong and rather than BHS (or EME) fixing it, instead, they give the customers a work-around and expect them to fix it? I would personally prefer another hour or so of maintenance to try to fix the issues that occur.

With that said, I understand that there is not a single game out there where every patch goes smoothly... in fact, I would argue there are a lot more out there where almost every patch fails on some level... but TERA seems to be the only game I've played (note the key words "I've Played") that has such sloppy patches and then expects the customers to do their own fix. Most companies either try to fix it as soon as they realize a problem or don't put servers back online until they have resolved the issue (providing they were aware of them prior). I've even seen other games do live maintenance to resolve issues. I know this can't be done with every issue and this would probably be one of them since it involves the client, but they could drop the servers, apply the fix, and then have people re-open the launcher which would, in turn, download and locally apply the fix.

Just something I've been thinking about the past few times things like this have happened.
xKLIMAx Profile Options #5

4

UNABLE TO DETERMINE CURRENT VERSION
Minea Profile Options #6

2

DTmaik on 07/08/2014, 09:01 AM - view
I did this, and I was able to press the play button but then the Elin Reaper screen appeared and I got an instant game crash with the text "Fatal game xxx" - Probably because my Game is not patched yet.

My problem is, that when I patch, after verifying the launcher starts to download the whole game again(1to54) etc. How can I make him stop?

Make sure you've "replaced" the 4 files listed above, not removed. And let it run through please, it's checking all of the files.
afegaomte Profile Options #7

3

0
Neutral
Keiko.San Lvl.60
Ascension Valley (PVE)
Elin Sorcerer
now i can pass this unknown file error. but now i stuck at servers select window. i press enter server but nothings happens.. and if i refresh the page all servers dissapear .. now i do what ???
SanglarD Profile Options #8

2

Error: ffff:ffff
Fatal Game Client Exception

Nice patch... like always...
GirlsDeMo Profile Options #9

2

Ok, now i have a new error

http://i.imgur.com/lQtxZJt.png
Shynriu Profile Options #10

1

1
Favorable
Kyutenshi Lvl.65
Celestial Hills - Roleplay (PVE)
Castanic Warrior
I removed them because that's what the post says, now I will try replacing them.