Upcoming change to chat support schedule

Araya Profile Options #1

2

Eme-title Customer Support Mgr
When chat support closes at 7:00 p.m. PDT this Friday (May 1st), we will be moving to our new chat support schedule of Monday through Friday, 11:00 a.m. to 7:00 p.m. Pacific Time.

Reviewing the past several months of data has shown Saturdays to consistently receive the fewest chat requests of any of the days chat is currently available. We are a small team, and moving to the Monday through Friday format will allow us to provide a more even and consistent level of support. Rest assured, we will still be answering your support tickets seven days a week!
Ryou Profile Options #2

-4

Ummm... I understand shrinking the hours, but the support chat doesn't work for me when I'm not at home, and then I wouldn't be able to log in the game to resolve things anyway... I'm sure there are quite a few that are in similar situations.

Having no form of weekend support? Thats a bit absurd.
Edited by: Ryou over 2 years ago
Maiohti Profile Options #3

4

-2
Hostile
Messiahti Lvl.65
Celestial Hills - Roleplay (PVE)
High Elf Gunner
in general, most jobs are off on weekends. it make sense.
Ryou Profile Options #4

-2

Maiohti on 04/27/2015, 03:53 PM - view
in general, most jobs are off on weekends. it make sense.


Where I work has support people on the weekend. Its 2 people instead of the normal 12, but it exists. I kinda just figured it was like that at most places.
Araya Profile Options #5

2

Eme-title Customer Support Mgr
Just to clarify, the number of hours chat will be available is remaining the same, but the days it is offered are changing. Our goal is to be open into the evening so that players working standard business hours can still make use of the service, and we will, of course, still be handling support tickets each day of the week.
hellno Profile Options #6

2

U could either open a ticket or do it during a work break if it is a pressing issue
Ginjitsu Profile Options #7

-4

What happen to you En Masse, you used to be cool!
neoak Profile Options #8

6

2
Friendly
Serena Lvl.65
Tempest Reach (PVE)
Elin Priest
Ginjitsu on 04/27/2015, 04:56 PM - view
What happen to you En Masse, you used to be cool!


Trying to make the best use of the resources they have to where there is a higher demand for them.
Kallinda Profile Options #9

2

2
Friendly
Droux Lvl.65
Tempest Reach (PVE)
High Elf Gunner
Live chat support never let me down <3

The only problem with EME support, imo, is the response time for tickets xD