Updated Details on Server Merge

Minea Profile Options #1

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Hello, folks! As we work towards next week's server merges, we have more details on some of the most asked questions and new information to share. We will continue to update you as more become available. We are excited for the positive changes it will create and our ability to be more interactive with our community.

In addition, the server merge process will free up the dormant names that have not been used since Open Beta Test. We also have a comprehensive FAQ page on server merges for quick and easy answers.

Name Appeal Process & Cosmetic Items

We have created a name appeal process that will help folks who are concerned with the character and guild names. We will publish the criteria after the server merge to prevent potential abusing, but please be assured that there will be an appeal process where this concern will be addressed based on several factors. As for the cosmetic items on extra characters outside of the 8 character slots, we want to do what's fair and right, and will handle these on case by case basis with our Support team.

Character Slots and 7-day Timer for Level 6+ Characters

If you have more than 8 characters, you will need to choose 8 characters you wish to keep. There is no timer to delete the character that are level 5 or lower, but characters with higher levels will be put under a 7-day timer. If you have items that you want to keep on the extra characters, you can utilize the 7-day timer to organize inventory space and gold. You can put the level 6 and up character you want to keep under the 7-day timer, and log into the character you won’t be using in the future to transfer items/gold. After you’ve sorted them out, you can log out to the character screen, delete the character you won't be using, then cancel the 7-day timer for the character you actually want to keep. As long as the extra characters are under the 7-day timer or are already deleted, you will be able to log in and play.

Still, we encourage everyone to sort everything out before the merge to avoid unnecessary work and confusion on the day of merge, and since the characters will be gone after the 7-day timer.

Next Political Cycle Will Begin Next Week

We will be disabling the political system at 6PM PDT tomorrow (Thursday, 9/13/12). This is to prevent the new registration period kicking in on Friday as we prepare for the server merges next week. We will be actively refunding the gold and Catharnach awards for the current vanarchs since their term got cut short, and the uncollected taxes will be mailed automatically.

Another point to note is that until new vanarchs are elected, we will manually enable all vanarch vendors in all zones for your convenience.

Celestial Hills is included in these changes so that all servers will have the same political cycles.

Known Issues

On the character select screen, sometimes the nameplate of a character shifts its location or fall off from the designated spot above the character’s head. But it does not have a functional impact such as preventing the character from entering the world, etc.

When replying to an in-game mail, the player cannot write a message back to the sender if the sender has changed his/her name. Parcels will be received correctly and COD’s will work as well.

Update on 9/14: Server Names and Merge Maintenance Hours

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Again, let's use this thread as a designated place to comment and share feedback so that everyone can track the topic better. Thanks!
Edited by: Minea about 2 years ago - Reason: addition: guild names are also subject to the name appeal process. 2nd addition: added clarification on Celestial Hills' political system. 3rd addition: added link to the server names and merge maintenance hours
Rosanna Profile Options #2

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Favorable
Ambrosia Lvl.60
Tempest Reach (PVE)
High Elf Warrior
Thanks for the update!
HTakara82 Profile Options #3

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So is it still first come first serve on names? ..................................................... *cries uncontrollably.*
Catatonic Profile Options #4

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Prime
Catatonic Lvl.60
Mount Tyrannas (PVP)
Castanic Priest
HTakara82 on 09/12/2012, 06:29 PM - view
So is it still first come first serve on names? ..................................................... *cries uncontrollably.*


Remember when I said nothing would change, I wasnt kidding.
appleofdeath Profile Options #5

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Still just one server for PVE? Hope you are ready for the critical mass of players you are creating on Nexus nights.
Edited by: appleofdeath about 2 years ago
Minea Profile Options #6

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Obviously first come first serve is not everything. Even if someone else takes it first, if you meet the appeal criteria you can get it back.

We have created a name appeal process that will help folks who are concerned with the character and guild names. We will publish the criteria after the server merge to prevent potential abusing, but please be assured that there will be an appeal process where this concern will be addressed based on several factors.


Also if there is no name conflict for your name, it will stay the same.
HTakara82 Profile Options #7

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Minea on 09/12/2012, 06:33 PM - view
Obviously first come first serve is not everything. Even if someone else takes it first, if you meet the appeal criteria you can get it back.

We have created a name appeal process that will help folks who are concerned with the character and guild names. We will publish the criteria after the server merge to prevent potential abusing, but please be assured that there will be an appeal process where this concern will be addressed based on several factors.


Also if there is no name conflict for your name, it will stay the same.


REALLY?! Omg, some light! I know I'd meet every criteria... I'm from CBT, made my main since the Name Reservations and played every single day since... with costumes! There's no way I'd not get my name D:
Regpuppy Profile Options #8

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Favorable
Puppy Lvl.60
Tempest Reach (PVE)
Popori Sorcerer
What if the only conflict for my name is a level 1 that someone made? Will that just be deleted or will I have to snag it first/appeal?
Roseyrosho Profile Options #9

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So an update to let us know nothing's changed. Lol!

EME @ the thread they've been redirecting us to all this time:

-edit-
Edited by: Minea about 2 years ago - Reason: Your post needs to be constructive and contribute to the overall discussion. Follow the Official TERA forum rules and Rules of Conduct please.
Diver Profile Options #10

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Alright. It appears the 8 day discussion process culminated with last nights little paragraph long update on the secret appeal process. In summary it's now all on the Live Chat support team to handle both names and purchased cosmetic items.

Name claim remains first come first serve. If there's an issue get on whats going to be a 2 hour queue with Live Support. For future reference I will assume the EP is the person responsible for that final call.

I am sure you guys over at EME know this but some readers might not so - as far as I'm concerned I've never seen a P2P $15/mo sub game where I'm limited to 8 characters for 3 servers one PvE, PvP and PvE-RP - for all intents and purposes 8 character max period. The bang we get for the buck has crashed and I hope people at the top realize that.

Losing names and guild names is not endearing either.

Best of luck. Hope there are not too many log in errors come tuesday.


Ah - Please: There have been A LOT of concern brought up about Nexus. And not a single comment is to be found on how you guys are going to address it. Some of us have tossed that maybe you are expecting the addition of pop dictated Channels in high level zones might be your way to handle it.

From a technical standpoint, I'm not reassured. Could someone from EME please address the very public very open and very obvious concerns about Nexus performance?
Edited by: Diver about 2 years ago