GM Cobaltdragon: Hi, my name is GM Cobaltdragon. How may I help you?
Ghosted .: Yes I was wondering if XP bonuses you get from waiting in queue stack?
Ghosted .: I had 60 minutes xp buff then I got a game error and I'm having to wait in queue another 4+ hours. Is this going to overwrite my buff or add on to it?
GM Cobaltdragon: Hmmm, that is a good question, however I do not directly have the answer, if you are willing to wait , I could ask...
Ghosted .: Ok thanks
Ghosted .: Because if they don't stack then it's kind of pointless because you wait 6-7+ hours and only receive a 60 minute buff.
GM Cobaltdragon: sorry for the wait.
GM Cobaltdragon: got some clarification.
GM Cobaltdragon: So the way it works currently, If you have a character with the gift already on it, the amount will not stack, but if you have another character already made, you can delegate the gift to another character
GM Cobaltdragon: Does that make sense?
GM Cobaltdragon: Are you there?
Ghosted .: Yes
GM Cobaltdragon: k
Ghosted .: So the xp bonuses stack?
Ghosted .: Is it a time increase or does it make the buff more powerful?
Ghosted .: oh
Ghosted .: so it DOESNT stack
GM Cobaltdragon: no, it will not stack, but you can apply it to a separate character... an Alt. if you will.
Ghosted .: is there no way to use it on my character after I use up the other one?
GM Cobaltdragon: Yes, once it has been completely used up, you can obtain it again.
Ghosted .: But can I use the one that I'm waiting for now?
Ghosted .: even though I already have 60 minutes
GM Cobaltdragon: unfortunately no.
Ghosted .: Then why am I waiting 5 hours
Ghosted .: Doesn't seen very fair
Ghosted .: I'm not even getting compensated for the time I wait
GM Cobaltdragon: I am sorry, but Valley of Titans is the HIGHEST population server.
Ghosted .: because they don't stack
Ghosted .: I made the character before it was highest pop
Ghosted .: how is that my fault
GM Cobaltdragon: It's not.
Ghosted .: The max queue in CBT and OBT was 500
Ghosted .: now its 3000+
GM Cobaltdragon: I am simply stating that of all the PVP servers, VOT has the highest population and Queue times are to be expected.
Ghosted .: Would you be able to check for me if there is any way I can get something on my account where I can use my XP bonus on the same character? This is the only one I'm leveling.
GM Cobaltdragon: and the gift is something we are doing to make it seems not so bad. ( No other games that I know of, have ever done this )
Ghosted .: But I'm not even getting the gift.
Ghosted .: I already have 60 minutes
Ghosted .: lol
GM Cobaltdragon: There is no possible way to make it stack.
Ghosted .: is there any way to get it in the form of an item so I can use the buff when ever?
Ghosted .: since I've waited so long and already have 60 minutes
GM Cobaltdragon: Also not, possible.
GM Cobaltdragon: I am very sorry you have to wait, and I would like to help you out. There is simply nothing I can do on my side that can make the queue go any faster for you.
Ghosted .: Is there going to be some kind of priority system put in so pre-orders get past all the FREE buddy codes?
Ghosted .: I dont need the queue to go faster I just need to be compensated correctly
GM Cobaltdragon: I am sorry you feel this way.
Ghosted .: It's literally worthless because I already have 60 minutes
Ghosted .: literally WORTHLESS
Ghosted .: it is doing nothing for me
Ghosted .: Am I able to upgrade my pre-order as compensation?
Ghosted .: I only have the $50 one
Ghosted .: Wow
Ghosted .: game just got an error with 30 minutes left
Ghosted .: now i have to wait all over
GM Cobaltdragon: We are not providing this service to customers who are stuck in queue, the only thing we provide is the xp gift, and you have it applied to your character.
Ghosted .: how am i able to apply it to other characters but not my own
Ghosted .: how does that make sense
Ghosted .: and i just got another error
Ghosted .: just got into queue again and its 2595
Ghosted .: How come I dont get to skip the queue when I was already in the game and I just get a game error exception?
GM Cobaltdragon: Because, after the queue, you have to select a character. ( obviously you would choose your main ) but you can also create a character, and it would apply directly to that character if you log into it first. ( before your main )
Ghosted .: Is this going to change?
GM Cobaltdragon: We are looking into to the xp gift, and may change it as needed, but currently it is working as intended.
Ghosted .: I have to level by myself now because none of my friends got errors and I've literally been waiting 7 hours just because I got ONE error at like 11:30 am
Ghosted .: you can't even level solo in this game without being ganked too so it's going to be great!
GM Cobaltdragon: If you do not have a guild on VOT yet, we may be offering Server change soon.
Ghosted .: I'm already in a guild
Ghosted .: and I'm the guild master
GM Cobaltdragon: when you know ur going to be ganked, change channels...
Ghosted .: lol how is that going to stop anything... my friends said there's people in every channel ganking
Ghosted .: so its either have a group or get camped
Ghosted .: everyone wants the quests mobs so they kill people
GM Cobaltdragon: depends on your location I suppose, but you have to expect this to happen on PvP servers.... there isn't really a way to enforce No-ganking
Ghosted .: Well I also expected a game company to have enough server capacity so their paying customers aren't waiting twice as long in queue than they are actually PLAYING the game. Do you honestly expect to wait in 7 hour queues everytime they want to play your game? If there are 3000 person queues there are obviously too many characters on that server, how come character creations weren't locked on high popular servers? You guys had to have known and you still didn't do it.
GM Cobaltdragon: Yes we did
GM Cobaltdragon: In Open Beta we actually did lock Valley Of Titans
GM Cobaltdragon: due to the amount of people on it
Ghosted .: All I see on the forums is people blaming the people who created characters on PvP servers. But I made mine when there was no queues and no pop.
Ghosted .: You didn't lock it soon enough then
Ghosted .: and then you blame your own customers lol
GM Cobaltdragon: Alright, this is getting us no where... I can tell you are upset, and there is nothing I can do to decrease your queue, so.... in an attempt to provide you with service you are wanting, I will provide your character with 10 Arunic Panacea ( restores stamina to full ) and that will be it.
GM Cobaltdragon: This will be a one time thing, and we will not do the same for queue time in the future.
Ghosted .: Alright you dont mind if I post this on the forums do you?
GM Cobaltdragon: You can certainly do so, but I fear you are doing it because your mad... I am trying to help you out, and it seems like you don't care.
Ghosted .: The stam pots will be fine, thank you.
Ghosted .: Atleast the saves me time

Yeah Im going to say the way this has been handled is a blot on the way the game is managed. Queues were already long enough on VoT so why they have allowed MORE people to join is a joke.

Im currently in a 2 hour queue and not happy at all. I really cant see any point in continuing with this game if these quesues are to be a daily happening.

That was an incredibly polite GM, I feel really bad he had to deal with you raging about the servers being full at him.

Also I see you rant about getting ganked to a GM.. when you rolled on a PvP server.

Add those 2 problems together and... roll a PvE server. You won't get ganked, and they don't have long wait times. Also you won't be wasting a GMs time who could possibly be helping other players.

Quote: Aulakiria on 04/28/2012, 05:36 PM - view

I think you need to reread it again because at no point did I say I was getting ganked. I said I was going to probably get ganked because I wont have a group when I log in anymore. And you say you feel bad for the GM? He was telling me that it was my (the paying customer) fault for rolling on VoT because I should have known it was going to be the most populated server. Give me a break you little asskisser, you can't possibly believe that. I made this character at 32 before the server even had queue times or a high pop rating. Blaming the customer is NOT customer service.

Quote: Ghosted on 04/28/2012, 05:49 PM - view

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Quote: Ghosted

Quote: Cheg on 04/28/2012, 05:51 PM - view


GM Cobaltdragon: I am sorry, but Valley of Titans is the HIGHEST population server.

who gives a [filtered] lol cry some more little guy :)

I'm feeling for the rep, he handled the case with such professionalism it was unbelievable.

Quote: Ghosted on 04/28/2012, 05:53 PM - viewBut... it is.... It's not like he said It's the highest populations server because YOU made a character on it.

So you put this on here to try to make the GM look bad, and it's you that is looking bad...maybe he was right when he said you're mad and it's a bad idea? You're asking for free stuff because you're waiting in a queue with 2000 other people who ARE NOT asking for free stuff. It's essentially launch day. A LOT of people are still logged in since the servers came up, and others are pilled onto that number as it's the afternoon and they're just logging on. Once people have gone to sleep/done others things such as work the numbers will go down. How entitled are you that you're special and deserve free stuff? I hope the GM gets a cookie for having to deal with you.