Your free trial has expired and you have been billed for full

Mockingjay Profile Options #1

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Thank you for your free trial of Retail Customers - 1 month recurring! Your free trial has expired and you have been billed for full, paid use. Please see the details below for your subscription purchase.

Where's my free first 30 days? I got charged full for my first month already and it's May 1st...
Folia Profile Options #2

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If they bill me before June 1 for the 1-year-sub that I chose, I'm gonna be PISSED
Mythra Profile Options #3

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Mockingjay on 05/01/2012, 06:58 AM - view
Thank you for your free trial of Retail Customers - 1 month recurring! Your free trial has expired and you have been billed for full, paid use. Please see the details below for your subscription purchase.

Where's my free first 30 days? I got charged full for my first month already and it's May 1st...


You should contact Support to get this corrected.

Folia on 05/01/2012, 06:59 AM
If they bill me before June 1 for the 1-year-sub that I chose, I'm gonna be PISSED


I believe we are should be charged on May 31st, 30 days after the game went live.
Folia Profile Options #4

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Yeah, that's what the OP believed, Mythra, but he was charged early.

I've also read that some people were charged tax. I've worked in customer service plenty, so I can be nice to whoever picks up the phone, but when they hand me over to billing or their manager it's GO TIME, SON
SMEX Profile Options #5

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Mockingjay on 05/01/2012, 06:58 AM - view
Thank you for your free trial of Retail Customers - 1 month recurring! Your free trial has expired and you have been billed for full, paid use. Please see the details below for your subscription purchase.



Where's my free first 30 days? I got charged full for my first month already and it's May 1st...


You aren't alone. they completely bypassed my grace period for the PCE and already charged me a full month saying my sub had expired. Not to mention my free 30 days...

They waited too long to ship the PCE and now its causing all sorts of problems.
Edited by: SMEX about 1 year ago
Pyrianna Profile Options #6

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Same thing, but I got charged 3 times! In queue with chat support now.
Mockingjay Profile Options #7

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I got the digital version though, for physical versions I think the 30 days come with your box key. I on the other hand have nothing...
Muzyka Profile Options #8

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Mockingjay on 05/01/2012, 07:22 AM - view
I got the digital version though, for physical versions I think the 30 days come with your box key. I on the other hand have nothing...

I got 30 days with my digital version o.O
Mythra Profile Options #9

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Mockingjay on 05/01/2012, 07:22 AM - view
I got the digital version though, for physical versions I think the 30 days come with your box key. I on the other hand have nothing...


Once again, contact Support. I have heard wonderful things about Tera support, and they should be able to help you with this.
unaki Profile Options #10

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Quite sure it is a bug with their billing system. It is a new system for a rather new company on their first monthly MMO. If you bought the Digital versions and purchased a sub already, I bet the system thought it was ready to charge.

Don't expect any fighting from EME though because they are smart enough to not back out on promises and wrongly charge people on purpose.