stop reporting server status as up when it's only internally available

AvalonBright Profile Options #1

-5

Seriously. I haven't played since the game went f2p, but friends have been dragging me back in for some group stuff. Since it's way more fun than soloing, I said sure! And yet twice in the past week alone I've tried logging in to play and I've been met with zero sign the servers are down for any maintenance.

No notices in-game, no icons saying they're down, and even the website server status says they're Up. EME, I don't think you know what "up" means. "Up" does not mean "If you happen to be one of the couple hundred people who work here you can log in during maintenance mode." If we can't log in, they're not up.

No one should have to be combing the forum to get some kind of announcement when things come back online. Heck, I don't even see a notice WHY they're offline in the first place. So, really. Please fix your site, and stop saying the status is up when it isn't. I know I'm coming off as a bit overly irritable, but when you haven't played for quite awhile and come back to the same oversight multiple times, it just leaves a bad taste in your mouth. :\
Edited by: Minea almost 4 years ago - Reason: Please follow the forum rules to avoid callouts. Thanks.
silenttwo Profile Options #2

2

3
Trusted
Maintenance Lvl.65
Mount Tyrannas (PVP65)
Elin Mystic
AvalonBright on 02/20/2014, 09:19 AM - view
Heck, I don't even see a notice WHY they're offline in the first place.


Here you are.

http://tera-forums.enmasse.com/forums/server-status/topics/22014-Thursday-Server-Maintenance-7-10-am-PST?page=1

The weekly maint was delayed until thursday this week.

Also welcome back to Tera.
Edited by: silenttwo almost 4 years ago
Yvanka Profile Options #3

2

0
Neutral
Yvanka Lvl.60
Celestial Hills - Roleplay (PVE)
Castanic Sorcerer
You should check the server status topics, it's really not that hard

http://tera-forums.enmasse.com/forums/server-status/topics/22014-Thursday-Server-Maintenance-7-10-am-PST?page=1
AvalonBright Profile Options #4

-2

Thing is I shouldn't HAVE to be checking a server status topic. MMOs have a Server Status page for a reason. If it says they're up, I should be able to get in. I can play Rift, I can play FFXIV, I can play WoW, I can look at all of their status pages and see if my server is online/offline.

Why doesn't TERA? It's a simple thing. Even if I HAD seen the maintenance delayed thread, if I go to the server status page and then see they're up, I don't think "Oh, well, better wait until the maintenance window is over." I think "Oh, looks like they finished early!" Again, like every MMO ever made. :\
Yvanka Profile Options #5

2

0
Neutral
Yvanka Lvl.60
Celestial Hills - Roleplay (PVE)
Castanic Sorcerer
AvalonBright on 02/20/2014, 09:25 AM - view
Why doesn't TERA? It's a simple thing.


Checking the server status forums is a simple thing, too. Ofcourse I understand your frustration, but I think you're making it all a lot bigger than it has to be.

Anyways, looks like the servers are up (downloading the patch as we speak). Welcome back to Tera, try to enjoy :)
Shogai Profile Options #6

2

0
Neutral
Yozori Lvl.65
Ascension Valley (PVE)
Elin Berserker
AvalonBright on 02/20/2014, 09:25 AM
Thing is I shouldn't HAVE to be checking a server status topic. MMOs have a Server Status page for a reason. If it says they're up, I should be able to get in. I can play Rift, I can play FFXIV, I can play WoW, I can look at all of their status pages and see if my server is online/offline.

Why doesn't TERA? It's a simple thing. Even if I HAD seen the maintenance delayed thread, if I go to the server status page and then see they're up, I don't think "Oh, well, better wait until the maintenance window is over." I think "Oh, looks like they finished early!" Again, like every MMO ever made. :\


It's because of how the server status page is set up. Each status is linked to each individual login server, not the actual worlds themselves. The main login server (via launcher) is a different story as well.

Basic breakdown of how it works:

Tera Launcher -> Select Server (Select a login server to connect to) -> Character Select (Select a character to log into the actual world server)

Each -> Means you migrate from one area to another, as in they're independent of one another.

Now this breakdown is based off of the observations that, even when the server status page reports servers down, some servers can still be played on unless you disconnect or try to log into it. An example of this is a week or two ago when all but Tempest Reach and Celestial Hills went down. Other worlds crashed, and the login servers went offline, but Tempest Reach and Celestial Hills themselves were still up. People already logged in could still play but nobody could get into either.

Now a better setup for this would be to have a "Main Login" status, the ones they have now, and the world status themselves; however, that's way more to maintain and monitor.
Edited by: Shogai almost 4 years ago
Komotari Profile Options #7

1

Can't log in
Aliila Profile Options #8

2

Eme-title Associate Producer
Aliila Lvl.60
Tempest Reach (PVE)
Castanic Priest
The servers were up, but someone were having issue logging into the server. If you have trouble since 9:30am and have not restarted, please exit the game and launcher completely and retry again.
DiVn Profile Options #9

2

-1
Suspicious
Divn Lvl.65
Mount Tyrannas (PVP65)
Castanic Warrior
You still cant login ! I tried to restart Game + Client but still does not work.
Hawkies Profile Options #10

1

Can't login either, tried the restart method + running as admin one time but nope.