Guild Bank Ninjaed -- EN MASSSE'S RESPONSE

LinaInnverse Profile Options #81

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Prefacing this by saying I agree with any stance the company makes so long as its a consistent response.(aka if someone does repeat this 60 times they will not be punished either and no other guild banks have been or will ever be reimbursed.)

Noe, Policy aside, an irate customer was disrespected by a representative of a business. This irate customer is motivated to make the slight widely known.

Not gonna be good for the business. So any professional business will take action to make amends as damage control.

From experience with CS, it is very easy, especially using text based support, to review your responses before you send them. No excuse for the behavior given the nature of the job. The severity of the reaction to it will be directly proportional to the size of the stink the irate customer is motivated to make.
Edited by: LinaInnverse 12 months ago
lLiz Profile Options #82

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BrolleunHunter on 05/30/2012, 05:24 AM - view
I was right to state this community is nothing but a bunch of four-collar-popping-douchebags, and En Masse is just as guilty.

The bottom line is a thief is allowed to be a thief with no consequences, and the blame is being placed on the victim, as opposed to being placed on the criminal.

Anyone can debate how the GM should have handle the bank permissions, but faulting a person for trusting an individual in a social based game is ludicrous when a rapport has been built.

The bank system is faulty, the policy is a bad practice, and a customer is entitled to a service when he has spent a luxury price on a luxury item.

If this is any indication on how future issues will be handled between the customer and service provider then I know what not to do in a month.

but that's what player-created content and server politics are all about. I take it you come from a faction-pvp based game so you may not be familiar with this, but this is what user-based server politics are all about. It's a game, enjoy it.
Nothv13 Profile Options #83

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CitCat on 05/30/2012, 07:32 AM - view
meh my quote button broke

If you can't tell who is going to jack your guild bank you need to be more cautious on who you are giving rights to. The stance is fine, guilds just need to be more cautious.



I'm not saying we don't need to be more cautious but that you never know when someone might steal from you have a friend get desperate or greedy enough you may have known them for years and they may have never done anything previously. It happens sometimes they just decide to screw you over. Had a friend come back to playing a game after taking about a year break. I helped him get back into it shared my gear gave him in game money etc talked with him on vent for hours then he just disappeared and i started seeing my gear for sale in vendors. So truly you never know who will steal from you.



Anytime you give money or gear you should never expect to see it again regardless of it being a friend. You can't completely prevent it, but you can pick up on queue's and keep those with access to the GBank small. If they still manage to, congrats to them, my guild just has to get better and smarter. I should not get my stuff back just because I was basically stupid enough to hand it over to someone.

LinaInnverse on 05/30/2012, 07:36 AM

Prefacing this by saying I agree with any stance the company makes so long as its a consistent response.(aka if someone does repeat this 60 times they will not be punished either and no other guild banks have been or will ever be reimbursed.)

Noe, Policy aside, an irate customer was disrespected by a representative of a business. This irate customer is motivated to make the slight widely known.

Not gonna be good for the business.

From experience with CS, it is very easy, especially using text based support, to review your responses before you send them. No excuse for the behavior given the nature of the job. The severity of the reaction to it will be directly proportional to the size of the stink the irate customer is motivated to make.


At no place do I see him being disrespected by the GM. I see the GM being curt and blunt while trying to move along or even end the convo because the customer at that point simply was badgering him. If you think being talked to in curt or blunt phrasing is being disrespected, you are way, way too sensitive.
Edited by: Nothv13 12 months ago
HowitzerX Profile Options #84

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What a [filtered] garbage company. I can't believe that at all. Just wow. This game is doomed with that sort of support. It really is.
pantherrr0 Profile Options #85

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curious could some one please post me what sort of guild back acess controls are currently in game.
i know the ones in wow were quite extensive but not sure for tera.
concerning the the bank jacking it seems that eme are giving it the go ahead which i guess is sort of understandable given the nature of the game.
but if they are ok'ing it i would expect two things. one extensive guild bank acess controlls and two means for the players to police.
by this i mean something along the lines of vanachs being able to title a player above thier name. and enforce the title to be showing within the region they control, further more if the majority of vanarchs agree to 'title' said player then this should stick to toons on the account on that realm not the characture so all toons of said person show this title.

if this happened on tibia the guy would be hunted for life let it be so on tera =D

abuse of freely made titles could lead to trouble so i propose a standardise list put forward by players to be implimented, these can be both good and bad.

bank jacker
feeder
and newb bridge camper are some of my sugestions >.>

Edited by: pantherrr0 12 months ago - Reason: edit fixed a few of many typos, not really awake <.<
Lawlyss Profile Options #86

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If one of your members accounts was hacked then he could take up issue with EME to resolve it and at least get his account back. I would accept the loss on the guilds part though. [filtered] happens and I understand the reasoning behind EME's policy.
CitCat Profile Options #87

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pantherrr0 on 05/30/2012, 07:38 AM - view
curious could some one please post me what sort of guild back acess controls are currently in game.
i know the ones in wow were quite extensive but not sure for tera.
concerning the the bank jacking it seems that eme are giving it the go ahead which i guess is sort of understandable given the nature of the game.
but if they are ok'ing it i would expect two things. one extensive guild bank acess controlls and two means for the players to police.
by this i mean something along the lines of vanachs being able to title a player above thier name. and enforce the title to be showing within the region they control, further more if the majority of vanarchs agree to 'title' said player then this should stick to toons on the account on that realm not the characture so all toons of said person show this title.

if this happened on tibia the guy would be hunted for life let it be so on tera =D

abuse of freely made titles could lead to trouble so i propose a standardise list put forward by players to be implimented, these can be both good and bad.

bank jacker
feeder
and newb bridge camper are some of my sugestions >.>

\

then they server jump GG
Alaeria Profile Options #88

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Cyn Lvl.60
Lake of Tears (PVP)
Castanic Sorcerer
HowitzerX on 05/30/2012, 07:38 AM - view
What a [filtered] garbage company. I can't believe that at all. Just wow. This game is doomed with that sort of support. It really is.


Excuse me? What right do you have to insult the CSR of tera like this?

Do you have your own personal experience with them to vouch for your statement?

Or are you just going by what was stated here?

I have have contacted their Live Chat more then once. I can vouch that they are more then willing to answer questions, assist customers and be respectful..heck sometimes even playful with you.

However, if you come at them with attitude don't expect them to be helpful. They are PEOPLE, they have FEELINGS, and they have every right (in this particular case) to basically give you the middle finger.

The rules are the rules. Its like this in almost every MMO unless stated otherwise.

Don't insult these PEOPLE like that again or I'll shove my foot up your bum.
CitCat Profile Options #89

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DistarZero on 05/29/2012, 10:31 PM - view
As VO this happened to us... The issue was resolved through a support ticket live chat... I do not have the officer online who handled this right now ~ If needed I will dig up the logs and paste ticket # too... &lt;3 Much Love and best of luck


Inconsistent policy /?

I'm betting most people missed this post.
Alaeria Profile Options #90

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Cyn Lvl.60
Lake of Tears (PVP)
Castanic Sorcerer
CitCat on 05/30/2012, 07:45 AM - view
DistarZero on 05/29/2012, 10:31 PM
As VO this happened to us... The issue was resolved through a support ticket live chat... I do not have the officer online who handled this right now ~ If needed I will dig up the logs and paste ticket # too... &lt;3 Much Love and best of luck


Inconsistent policy /?

I'm betting most people missed this post.


I personally would love to see this as well.

If a CSR restored their bank, then it would only be fair for Thirsty's Bank to be restored. HOWEVER I believe if the policy is no bank restoration..then said CSR should be fired as well.