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Over the past weeks, since the start of closed beta testing, we've continued to improve TERA support, so we wanted to take this time to share some updates from our Customer Support team. In our last post about support we discussed the addition of the TERA Answers site, a place where players like you can ask and answer questions, and where top-rated answers bubble up to the top so they're easy to find.
As we approach the official launch of TERA on May 1, we've thrown open the floodgates and now provide support twenty-four hours a day, every day of the week—even holidays and leap days—so there's always someone available to answer your questions.
In addition to increasing our support hours, we've also added live chat support so you can communicate with one of our Customer Support team members directly. So, whether you prefer to send us an e-mail through our web-based support system, ask other players, search knowledge base articles, or communicate directly through live chat, we've got you covered. For those who prefer phone support, that's coming soon as well.
Our support team members in sunny Austin, Texas, and not-so-sunny Seattle, Washington, are always available, and look forward to helping you with any questions you might have.