Remaining Subscription Time Fixed

bakly Profile Options #11

0

I can play now, but have been charged for 2 recurring subscription payments of 35.85 each. One subscription is mine, but apparently I didn't receive the 30 days. The other subscription is bogus. Have a ticket submitted. This is an expensive glitch...

I know they'll get it fixed but not before my wife fixes me

*runs and hides*
Mockingjay Profile Options #12

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I've also been charged for my 30 days of $16+ and did not receive the initial free 30 days.
Joginder Profile Options #13

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I still had 0 days left on my sub this morning, had to contact support to get 3 days more for the "codes to come through." Not sure what that means, but for me the issue is still unresolved as I only have 3 more days till I have to ask for another extension.
AomiArmster Profile Options #14

0

0
Neutral
Aomi Lvl.44
Tempest Reach (PVE)
Elin Sorcerer
I have been billed for full paid use (i just got the email) and I am still getting the "subscription has expired or not found" when I log in. :(
Jessina Profile Options #15

0

Clis on 05/02/2012, 03:46 AM - view
Look at Subscription==> Exp Date: May 3rd
Step 1: Click on Manage Subscription.
Step 2: ????
Step 3: Profit.

Look at Subscription again ==>Exp Date: Jun 03, 2012, Billing: $0, Email informing you when the next payment will be and the definition of "recurring payment".

Figure the rest on your own on what to do after Jun 03, 2012...





Did not work for me.
I bought Tera last night and it expires in 3 days (5/5/2012).
That does not equal 30 days to me. Thanks for trying to help.
Cadee Profile Options #16

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Clis on 05/02/2012, 03:46 AM - view
Look at Subscription==> Exp Date: May 3rd
Step 1: Click on Manage Subscription.
Step 2: ????
Step 3: Profit.

Look at Subscription again ==>Exp Date: Jun 03, 2012, Billing: $0, Email informing you when the next payment will be and the definition of "recurring payment".

Figure the rest on your own on what to do after Jun 03, 2012...

Can't log in April 30th, 2012. Look at Subscription==> Exp Date: May 1st 2012
Step 1: Click on Manage Subscription.
Step 2: ????
Step 3: Fail.

Look at Subscription again ==>Exp Date: May 1st, 2012, Look at Manage Subscription ==> Has 3 month subscription, Submit Ticket. Look at Subscription again ==>Exp Date: May 2ndst, 2012. Plays.
Gets home May 1st, 2012, Expired Account. Look at Subscription again ==>Exp Date: May 2nd, 2012, Look at Manage Subscription ==> Has 3 month subscription, Submit ticket. Wait. Look at Subscription again ==>Exp Date: May 4th, 2012. Plays. Reads herpaderp post on forums. Posts on forums educating silly internet troll to not post on things he has no ideas about, thinking he is clever....thinking being the key word. Look at Subscription again ==>Exp Date: May 4th, 2012. Has faith EME will have this worked out by then. =)
kimimi Profile Options #17

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I sorted out a six month subscription using Paypal today. This coupled with my free thirty days means I can play right up 'til... 5th May 2012. o.O

This really needs sorting out.
Edited by: kimimi about 1 year ago - Reason: Typo
Jessina Profile Options #18

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kimimi on 05/02/2012, 12:28 PM - view
I sorted out a six month subscription using Paypal today. This coupled with my free thirty days means I can play right up 'til... 5th May 2012. o.O

This really needs sorting out.
Yes,
They changed mine to 5/5/2012 also. No fix yet.
Cadee Profile Options #19

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Jessina on 05/02/2012, 02:19 PM - view
kimimi on 05/02/2012, 12:28 PM
I sorted out a six month subscription using Paypal today. This coupled with my free thirty days means I can play right up 'til... 5th May 2012. o.O

This really needs sorting out.
Yes,
They changed mine to 5/5/2012 also. No fix yet.


O.o

You guys are lucky. Mine still "expires" on May 4th. =(

Checked my credit card statement today as well and I have my 3 month sub charge as "Pending".
Slade Profile Options #20

0

0
Neutral
Ryoko.Zero Lvl.60
Mount Tyrannas (PVP)
Human Warrior
Mine says I still have one day.