Well I realize the volume of calls and tickets are pretty high, so there's bound to be a wait. However, would be nice if they would do the callbacks on phone support or fix whatever caused me to miss my chance to talk to support on chat after waiting for 4 hours.

Or just an updated statement regarding the plan for how this is being handled. I don't think I should have to dig for answers. And really the only answer I've seen is basically to wait in queue...which I've done several times to no avail.

7. Service Interruptions and Changes to TERA

En Masse reserves the right to interrupt all or any aspect of TERA from time to time on a regularly scheduled basis or otherwise with or without prior notice in order to perform maintenance. You agree that En Masse will not be liable for any interruption of TERA, delay or failure to perform resulting from any causes whatsoever. You acknowledge that TERA may be interrupted for reasons beyond the control of En Masse, and En Masse cannot guarantee that you will be able to access TERA or your Account whenever you may wish to do so. En Masse has the right at any time for any reason or no reason to change and/or eliminate any aspect of TERA as it sees fit in its sole discretion.


Well at least now we know that En Masse take there Terms of Service right down to the T.

(and/or eliminate any aspect of TERA) please change to and/or eliminate any (Subscription) of TERA

My account is still not fixed either. After having contacted support 2 times about it already, it STILL says it expires tomorrow (even though I got the confirmation mail that I purchased an automatic renewal subscribtion), and it STILL says "Status: Free Trial" (even though I have the digital CE for weeks now). sigh.

Went offline and boom, my account is 'expired', even though I paid for a subscription yesterday and again this morning. SIGH!!!!! Fix this please.

you didnt claim it then if it let you sub twice

Bought the game Online from enmasse (Digital edition) yesterday 2nd May 2012 - setup subscription - it stays on status pending.

Subscription renewal: 1/31/9000 !!!
Subscription Expiration: 1/31/9000

Status: PendingActivation

Sheesh. The problem seems obvious: Enmasse please update your database to reflect correct dates - I'm not waiting to the year 9000 to play the game!

Annoyed. Please fix this now.

I Purchased a hard copy last month used a promo codefor ob and cb and have a nice char, and now its says my account as expired and I cant play. Ive been billed for 1 year playing and cant play...I think thats illegal!!

I already have been charged for the 6 month recurring even though I'm to have a 30 day playing window before my subscription begins! And I still get "set-up subscription" when I try to play the game! I set up the auto-pay May 1st!

account expired as well and I paid for 3 month.....here we go with a 2 hour wait with support.

Account issues like this can kill an MMO....not a good start folks.