Subscription and Account Issues Resolved

kasou7157 Profile Options #21

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Ok,let me tell u guys what to do now.

If u got a free trail code for CBT please spend at least $50 to buy ur game then enter the CD Key to approve u bought this game already.

If u bought it from amazon or other retailer please enter the CD Key. If u bought a limited edition then it will tell u u'v got ur lion and necklace.

When u finish this please setup ur sub. U can use ur credits card or paypal to enroll the auto payment. AND PLEASE GIVE THEM 15MINS TO PROCESS YOUR ORDER!! U will recieve an email from EME. Then check ur account information. U will see the "30 days".

EME won't charge u until 30 days later.

THEN WHAT IS THE TRUTH!? YOU MUST SETUP UR SUB TO GET YOUR 30 DAYS TRAIL!!
Edited by: kasou7157 about 1 year ago
keokijem Profile Options #22

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kasou7157 on 05/04/2012, 03:06 PM - view
Ok,let me tell u guys what to do now.

If u got a free trail code for CBT please spend at least $50 to buy ur game then enter the CD Key to approve u bought this game already.

If u bought it from amazon or other retailer please enter the CD Key. If u bought a limited edition then it will tell u u'v got ur lion and necklace.

When u finish this please setup ur sub. U can use ur credits card or paypal to enroll the auto payment. AND PLEASE GIVE THEM 15MINS TO PROCESS YOUR ORDER!! U will recieve an email from EME. Then check ur account information. U will see the "30 days".

EME won't charge u until 30 days later.

THEN WHAT!? YOU MUST SETUP UR SUB TO GET YOUR 30 DAYS TRAIL!!


Weird but fun, still and what do i do if my account still shows as "TRIAL" after i added the standard edition code, i sent a ticket right when i added my code and my accoutn was still showing as trial, did it 2 days after... and still they said it was going to be fixed... and guess what.... im still as TRIAL
kasou7157 Profile Options #23

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keokijem on 05/04/2012, 03:13 PM - view
kasou7157 on 05/04/2012, 03:06 PM
Ok,let me tell u guys what to do now.

If u got a free trail code for CBT please spend at least $50 to buy ur game then enter the CD Key to approve u bought this game already.

If u bought it from amazon or other retailer please enter the CD Key. If u bought a limited edition then it will tell u u'v got ur lion and necklace.

When u finish this please setup ur sub. U can use ur credits card or paypal to enroll the auto payment. AND PLEASE GIVE THEM 15MINS TO PROCESS YOUR ORDER!! U will recieve an email from EME. Then check ur account information. U will see the "30 days".

EME won't charge u until 30 days later.

THEN WHAT!? YOU MUST SETUP UR SUB TO GET YOUR 30 DAYS TRAIL!!


Weird but fun, still and what do i do if my account still shows as "TRIAL" after i added the standard edition code, i sent a ticket right when i added my code and my accoutn was still showing as trial, did it 2 days after... and still they said it was going to be fixed... and guess what.... im still as TRIAL


Yes,ur account still shows "TRIAL" even u added the code. This is true. Because u haven't setup the sub. Try to setup ur sub with credits card or paypal to enroll the auto payment. U will recieve an email from EME soon. Then ur account will become "ACTIVE"
Edited by: kasou7157 about 1 year ago
keokijem Profile Options #24

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kasou7157 on 05/04/2012, 03:22 PM - view
keokijem on 05/04/2012, 03:13 PM
kasou7157 on 05/04/2012, 03:06 PM
Ok,let me tell u guys what to do now.

If u got a free trail code for CBT please spend at least $50 to buy ur game then enter the CD Key to approve u bought this game already.

If u bought it from amazon or other retailer please enter the CD Key. If u bought a limited edition then it will tell u u'v got ur lion and necklace.

When u finish this please setup ur sub. U can use ur credits card or paypal to enroll the auto payment. AND PLEASE GIVE THEM 15MINS TO PROCESS YOUR ORDER!! U will recieve an email from EME. Then check ur account information. U will see the "30 days".

EME won't charge u until 30 days later.

THEN WHAT!? YOU MUST SETUP UR SUB TO GET YOUR 30 DAYS TRAIL!!


Weird but fun, still and what do i do if my account still shows as "TRIAL" after i added the standard edition code, i sent a ticket right when i added my code and my accoutn was still showing as trial, did it 2 days after... and still they said it was going to be fixed... and guess what.... im still as TRIAL


Yes,ur account still shows "TRIAL" even u added the code. This is true. Because u haven't setup the sub. Try to setup ur sub with credits card or paypal to enroll the auto payment. U will recieve an email from EME soon. Then ur account will become "ACTIVE"


May be i missed something, or you got me wrong, my account shows as TRIAL....

I can't setup a subscription it only shows "Download game" - "Upgrade Account" - "Game Time Card" (Coming soon) - "Transfer Character"

Trial accounts (aka mine bugged...) cant setup a subs...

Also i can add the last chat i had with a GM by support live, where he says im getting 3 days grace because he confirmed the code i added it was for standard version of TERA and its not showing up, and that it would be fixed in this days... its NOT
Edited by: keokijem about 1 year ago
Saturnia Profile Options #25

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Wobbly on 05/04/2012, 01:31 PM - view
@ Saturnia that's it in a nutshell. You hopefully won't be charged the subscription fee when you set up the sub until the 30 days you paid for by buying the game are up.

I haven't checked my account to see if I was charged already, according to the confirmation invoice I wasn't, and as someone suggested in another thread, once setup, you can immediately hit "manage sub" and cancel recurring payments (theoretically meaning you'll never be charged over the initial spend for the game) and if you decide you do want to keep playing, set it back up nearer the end of your 30 days.


Thank you very much Wobbly. You've provided better costumer support than these folks. Absolutely absurd and highly disappointing.
MerryAgony Profile Options #26

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The reason you see Upgrade Account is that you haven't purchased a copy of TERA . Trial accounts are from beta and buddy codes. Click the Upgrade Account button in your account overview tab, purchase the game and you should be good to go.

keokijem Profile Options #27

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MerryAgony on 05/04/2012, 04:17 PM - view
The reason you see Upgrade Account is that you haven't purchased a copy of TERA . Trial accounts are from beta and buddy codes. Click the Upgrade Account button in your account overview tab, purchase the game and you should be good to go.



I joined the game with the 2nd closed beta, i liked it etc.... i joined again in the open beta (which i dont know why but my account was showing 2 tera accounts, but the 2nd one got deleted by a GM i chatted with), then before the head start on a friday, i ordered the game, i got a code for a standard edition, i added it to my account and it showed "Your adding a Tera Standard version code blah blah" which account do you want to apply this code to, i selected my TERA account (since i had 2 in those times) i applied the code and was successfully added, but then i log out and log back in, and i notice that my account type was still showing as TRIAL, i went to support chat, a GM told me it will change back to standard edition when the launch comes out... the launch came out, my account was set on trial still, i went to support chat again, and the GM told me that they had issues with the account system, he gave me 3days grace for that and told me my account would be fixed by this time... its not fixed.
Geniusprime Profile Options #28

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Prior to purchasing the game there was no indication in the requirements, description or disclaimer indicating that the 30 days service that comes with the purchase of the game required a AUTO-RENEWAL subscription. I am not interesting in the auto renewal subscription and it was not a requirement when I purchased the game. It is absurd that gamers have to pay for the game AND sign up for auto renewal in order to access the service which they already paid for. This is nothing short of garbage.
imnottrent Profile Options #29

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Rothe Lvl.46
Celestial Hills - Roleplay (PVE)
High Elf Sorcerer
Every MMORPG I've played that is subscription based, I have always had to set up a recurring subscription to START playing. You buy the game, set up the sub, then get the first month free, after the first month you are billed. If you cancel within the 30day trial, you are not billed.

Cadee Profile Options #30

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Seems to be mine is fixed, (Expires May 30th). Hooray!!! I'll confirm my refund of my 3-month sub when I happens.

Still think they need some "Our bad" freebies for this whole fiasco, charging credit cards when you shouldn't be is a big no no. This goes double for the ones that are still affected by this.