May 1 has arrived and TERA has officially launched! While we're excited about this, we are aware that some players are encountering issues that are preventing them from starting their adventure in TERA. These issues include a "500 Server Error", an "expired" subscription error, and other issues regarding accounts. These are our top priorities and we have teams investigating the cause of each.

Please know that we are actively working to resolve them and will provide updates here on the TERA website as they happen. For quicker updates, feel free to visit us on our Twitter and Facebook pages.

UPDATE: http://tera-forums.enmasse.com/forums/news-announcements/topics/Remaining-Subscription-Time-Fixed

Out of those please consider the charged accounts a priority second to people unable to connect (I do pity them) as some people may risk overdraft (poor financial management)

Are you guys planning to extend game time to those affected?

Quote: Mockingjay on 05/01/2012, 11:27 AM - view

Even though I'm not one of the unfortunate with the charged account issue, I do agree this should take priority.

Just answer me this, with your true gut feeling, are we gonna be able to play today. It is 2:30 CDT time here.

or will there be a xp boost for the time we lost atleast becuase i could make another account but i dont wanna lose my charchter from early release sense i had to use a buddy code becuase game stop didnt give my pre order code sense i reserved it last year and i really liek to get back to playing or have a boost of some sort to mitigate the lost time ty for your hard work in this matter

Quote: ArshesNei on 05/01/2012, 12:27 PM - view

NeiPeen For President!

Also, im one of the affected! On both terms. Subscription not showing, Didnt get my pre-order items, and server 500! So yeah, Patiently waiting..

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Error: 500 - Internal Server Error

We are aware that some customers are received Error 500 - Internal Server Error when attempting to log into their account, and we are working on it.

For those playing on Buddy Codes, you need to purchase the game to play post-launch.
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How i can buy game? I finnaly decided to buy game but purchasing page giving me error. Pliz take my money... U will need them soon with so much launch downtime...B)

Yay, bought the game and don't get to play.

Bought where?