Ok, so now we want some promise of those changes - because from what I can tell, En Masse is completely ignoring the issue. If they planned to make changes all they have to do is say as much.

Quote: Lurkios on 03/08/2012, 12:59 PM

Ok, so now we want some promise of those changes - because from what I can tell, En Masse is completely ignoring the issue. If they planned to make changes all they have to do is say as much.

From past experience, it sometimes is just that the company does not know how to handle the situation. They think that if they go out and give information, it will upset people. But it is the opposite. As long as you give detailed information, people tend to be happy, even with negative answers.

Example of good community feedback:

"We've been reading the threads regarding the Elin changes and we are sorry that we didn't first check with you before doing the changes. We like the idea of a download of the KTERA pack for those who wish to use the older armors, but do not have time to work on this until after launch. If you give us a couple of months after launch to get this through with BHS, it would probably work out fine."

Example of bad community feedback:

"We did a business decision to change the armors since we think it will appeal to more people."

In the good example here, their fear is that by saying they'll TRY something, people will claim they promised it, and they'll get crap for not delivering. But this is not true. Some will be that way, but the majority are old and wise and accept that plans can fail. It just needs to be a form of communication that shows things are being worked on.

Like 1 month after launch, they follow the issue up with "We contacted BHS regarding the KTera armor pack, and are currently negotiating the terms."

I hate to break it to y'all, but something cosmetic like this is probably very, very far down their list of things to do. Even if they did plan to improve the quality of the textures, there's a mountain of more important things on their plate - that you can be sure of.

In addition to more pressing current matters, I have no doubt they're already working on things for who knows how many months down the road, and this will most likely go unchecked unless some producer gets a wild hair up his butt and decides it needs to be changed ASAP, and even then, when a fix/new version is in the works internally, it could still take months before we see it. There's also the fact that this is essentially a request and not an actual bug or fix.

Unfortunately, dealing with an external party just slows things down. Submissions, approvals, resubmitting, et cetera.

Quote: Rokuzachi on 03/08/2012, 10:32 PM

I hate to break it to y'all, but something cosmetic like this is probably very, very far down their list of things to do. Even if they did plan to improve the quality of the textures, there's a mountain of more important things on their plate - that you can be sure of.

In addition to more pressing current matters, I have no doubt they're already working on things for who knows how many months down the road, and this will most likely go unchecked unless some producer gets a wild hair up his butt and decides it needs to be changed ASAP, and even then, when a fix/new version is in the works internally, it could still take months before we see it. There's also the fact that this is essentially a request and not an actual bug or fix.

Unfortunately, dealing with an external party just slows things down. Submissions, approvals, resubmitting, et cetera.

Regardless of what EME's priorities are with TERA they still completely disregard and ignore their community on this issue. They never gave us a choice and simply expect us to bend over and accept whatever changes they want with the game. There may be other pressing matters for them but the fact remains they don't really care what we think. They're more concerned in making more profit by censoring a single race rather than listening and meeting the expectations of their playerbase. If EME is that insensitive to us now then what's stopping them from making changes with the game that would again spark much controversy in the future?

People can be as over dramatic as they want to be about whatever issue they want, regardless of its impact on various sectors of the game.

Quote: Rokuzachi on 03/09/2012, 12:01 AM

People can be as over dramatic as they want to be about whatever issue they want, regardless of its impact on various sectors of the game.

So because you don't particularly care about an issue, those who do are being over dramatic? I wish someone had told me the world revolved around you earlier.

I think you misinterpreted that

Absolutely nothing. People can be as over dramatic as they want to be about whatever issue they want, regardless of its impact on various sectors of the game.

If I had to place a bet, I would bet that most people don't care enough to leave the game over it, and EME knows that. Players finicky enough to leave over something like this are likely players that would not belong to the stable core playerbase of the game in the long run - that core is what sustains an MMO even a decade after its release, and are what games really need to survive. People have stuck around in other games over much greater injustices that actually affected gameplay in a serious way.

I can appreciate the plight, as I've been very frustrated by cosmetic issues in other MMOs over the years, but in the grand scheme of things, this is incredibly minor. For Pete's sake, I've had to live with a chestpiece that distorted/made my character's torso geometry *disappear*, and I still play that game even though it took months to get it fixed.

Now, if it actually affected Elin's stats, runspeed, combat ability or what have you... I'd be up in arms right along with you. Maybe I just don't understand why this is such a hot-button issue to some people.

And now EME just keeps silent and dodges any query about the Elin armor changes. How's that for their first major blunder as a starting game company? And the game hasn't been launched yet.