In preparation for TERA's launch tomorrow, we scheduled maintenance from midnight Sunday until 7:00 AM Pacific on Monday morning. This maintenance was needed so we could move from running the service as a beta to the official release for new retail users and all the avid TERA fans who pre-ordered. Unfortunately, we ran into unforeseen issues with rolling out subscription management and were forced to extend the maintenance window much, much longer than any of us wanted.

The number one priority for En Masse Entertainment is to provide great service and a great gaming experience for everyone who purchases TERA. The most important objective is to get TERA up and running for everyone who purchased the game and to return you to enjoying the TERA gaming experience. We worked on this and you should be able to play the game now. This will include new support for server transfers to address the long queues for some of the more popular PvP servers.

While we continue to work on the remaining maintenance issues, we decided that what's most important is getting the TERA community back into TERA. Please excuse the construction delay and enjoy playing TERA.

Quote: Scapes on 04/30/2012, 07:24 PM - view

Cool story bro, too bad transfers are not actually working and nobody is willing to give out any information about them. I have been trying to transfer from a FULL pop server to a medium pop and now I have 33 failed attempt emails and still nobody will comment about it.

If you all are blocking transfers to certain servers, make it known.

This is all I was waiting for. Thanks for the update! Although I didn't get to play at all today, I still want to express my appreciation via THANKS! (notice the caps).

My account (Digital collectors) still says I have no subscription... I've waited since 3 central time to play, till now, about 10pm, Havent played all day yet some people who didnt get digital collectors (and some who did) have been playing for a few hours now.

Very cool.

The number one priority for En Masse Entertainment is to provide great service and a great gaming experience for everyone who purchases TERA.


People have been waiting for over 5 hours, and they have no response, is that what you call "provide a great service"? Saying there is a 12 minute wait, when you call and after 3 hours, nothing. 5 hour queue for live chat and same with the ticket.

How are you going to make it up to all us who wasted our time waiting for your staff to "provide great service"

Quote: Scapes on 04/30/2012, 07:24 PM - view

This is new and exciting!

Quote: edurp on 04/30/2012, 08:15 PM - view

Keep in mind, it's a game that's not even out yet. They don't owe you anything.

The number one priority for En Masse Entertainment is to provide great service and a great gaming experience for everyone who purchases TERA.


People have been waiting for over 5 hours, and they have no response, is that what you call "provide a great service"? Saying there is a 12 minute wait, when you call and after 3 hours, nothing. 5 hour queue for live chat and same with the ticket.

How are you going to make it up to all us who wasted our time waiting for your staff to "provide great service"


Keep in mind, it's a game that's not even out yet. They don't owe you anything.

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I have to agree to this they don't. I am just happy they help the best they can for a new mmo company! :)

Down again, getting old....

The only thing I hate about Tera already... is that EVERY gaming day the servers went down at least for a few minutes. -.-