The number one priority for En Masse Entertainment is to provide great service and a great gaming experience for everyone who purchases TERA.
People have been waiting for over 5 hours, and they have no response, is that what you call "provide a great service"? Saying there is a 12 minute wait, when you call and after 3 hours, nothing. 5 hour queue for live chat and same with the ticket.
How are you going to make it up to all us who wasted our time waiting for your staff to "provide great service"
Well, my little snowflake, how would you handle the inundation from so many subscribers wondering the answer to the same questions, these same subscribers unable to emotionally handle waiting so that the game they so adore can be patched correctly, insisting on absolute perfection without any deviance? AND when a flaw in that perfection is exposed, leap to the forums to reveal their edict of dissatisfaction. My oh my, I hope the people in your little snowflake community can suffer through your displeasure!!! Oh, and grow up.